Greenwich Council Sees 50% Increase in Complaints in the Last Year

Complaints focussed mainly on home repairs such as incomplete repair jobs, plumbing problems, leaks, and damp and mould issues

Complaints to Greenwich Council by its social housing tenants have increased 47.5% in the year 2024/25 compared to 24/25, with water leaks accounting for over a third of complaints.

The Council claims that the increase in complaints is a result of better awareness of the complaints procedure by tenants, rather than poorer conditions.

Greenwich Council was also named in the Housing Ombudsman Service’s (HOS) February 2025 ‘Learning from Severe Maladministration’ report relating to delays to repairs in a tenant’s home that led to her baby being prescribed an inhaler due to mould exposure.

Social housing landlords’ responsibilities

Social housing landlords such as housing associations and local authorities like Greenwich Council have a legal responsibility to carry out repairs reported to them by tenants in a satisfactory and timely manner and failure to do so can leave them open to a compensation claim.

A housing complaint can be made for a range of disrepair issues including mould and damp, water damage, and plumbing issues. The severity of the issues will impact the extent of the housing disrepair claim that can be made.

As regularly reported in the press, these issues are not always addressed effectively and, when left unresolved, can result in potentially serious health issues for tenants.

Tenants who have complained to their landlord and have not received a satisfactory resolution to the problem (e.g., repairs, replacements, etc.) can escalate the complaint to HOS for free or speak to a solicitor for legal advice.

Premier Legal Assist can help

Premier Legal Assist works with a panel of specialist housing disrepair solicitors who have extensive experience in housing disrepair law in cases involving a wide range of housing associations and local authorities across the UK.

Our panel of solicitors are dedicated to our clients, ensuring the best possible outcome is achieved and support is provided every step of the way, no-win, no-fee.

To find out if you may be eligible to make a housing disrepair claim, get in touch via WhatsApp or fill out our claims form.

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Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.