Agreements with Audi Finance Services

If you arranged a PCP with Audi Finance between April 2007 and January 2021 and weren’t informed about commission or weren’t given a clear explanation of the charges, you may have a case. Even if you’re unsure, our free Claim Checker can help you find out.

Step 1 – Check your eligibility
Fill in our online Claim Checker with a few details. We’ll assess whether your agreement meets the criteria for PCP mis-selling.

Step 2 – Submit your claim
If eligible, our panel of solicitors will handle your PCP mis-selling claim by gathering all the required documentation and submitting it on your behalf.

Step 3 – Progressing your claim
Your claim will be managed in full, from calculating potential compensation to handling negotiations with Audi or, if needed, escalating to the Financial Ombudsman or legal channels.

Step 4 – Keeping you up to date
You’ll be kept up to date at every milestone of your PCP claim up until your case is resolved and you are paid the compensation you are owed.

All PCP claims through Premier Legal Assist are made on a no-win, no-fee basis, meaning there's no upfront cost to you. If your claim is successful, your solicitor will take a success fee, which is a percentage of the overall compensation recovered. If your claim is unsuccessful, you pay nothing. The fees listed below are exclusive of VAT and will be subject to VAT at the prevailing rate.

These fees are in line with the FCA guidelines on compensation refunds of up to £49,999.

Premier Legal Assist acts on a no-win, no-fee basis, with no administration charges or hidden fees payable. Our Charging rates are set in bands depending upon the amount of redress or refund you receive.

If one of our panel of solicitors takes on your case, they will explain the possible timescales of your claim. Timelines vary depending on how Audi Finance responds and whether the complaint needs to go to the Financial Ombudsman Service (FOS). The FCA is currently reviewing how past complaints were handled, which may also affect timelines.

Compensation values vary from case to case; your solicitor will explain this to you in full if they take on your case. Compensation usually reflects the extra money you paid due to an undisclosed or unfair commission.

Depending on your agreement, this could be hundreds or even thousands of pounds, and you may also be refunded interest or any relevant charges linked to the PCP mis-selling.

Yes, you can. If you had more than one PCP or Hire Purchase agreement through Audi Finance, or other lenders, you may be able to make separate claims for each one.

You don't need to have all the original paperwork to make a claim. If you know the lender's name (e.g., Audi Finance), the date when the agreement was taken out, and the vehicle details, your legal team can usually retrieve the rest. The more information you have, then
usually the quicker your claim can be processed.

Yes. The claim focuses on Audi Finance, the lender, not the dealership. Even if the dealer is no longer trading, you can still make a PCP compensation claim if Audi Finance was responsible for the finance agreement.

Yes, absolutely. You can still claim even if you no longer have the car or the agreement has
been paid off. As long as the finance was arranged with Audi Finance between April 2007 and January 2021, you could be eligible to claim.

Both PCP (Personal Contract Purchase) and HP (Hire Purchase) are types of car finance; the key difference is what happens at the end of the agreement, namely whether you pay for the whole car (HP) or just the depreciation value with a balloon payment at the end of the term (PCP), but both could involve unfair or hidden commissions. If you had an HP agreement with Audi Finance, you may still be eligible to claim.

We specialise in mis-sold finance claims and are working with thousands of consumers looking for redress from major lenders. We make the process clear and simple, all on a no-win, no-fee basis. With our expert team handling everything, you can focus on what matters while they fight your corner to recover the compensation you’re owed.

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint. You can do this directly. If your complaint is unsuccessful, you can refer it to the Financial Ombudsman Service for free.

The Financial Conduct Authority (FCA) is the UK's independent regulator for financial services institutions, including banks, lenders, insurers, and investment firms. Its main role is to make sure that consumers are treated fairly, markets operate with integrity, and businesses are held to high standards of transparency and accountability.

The FCA took a significant step in 2021 by banning discretionary commission arrangements (DCAs), which allowed car dealers to increase the interest rate on finance deals in return for higher commissions.

In 2024, the FCA launched a formal review into how lenders, such as Audi Finance, handled past complaints about these commission models.

The Financial Ombudsman Service (FOS) is an independent and impartial body set up to settle disputes between consumers and financial firms when a complaint cannot be resolved directly. It provides a free service to the public and has legal powers to investigate and issue binding decisions.

If you submit a PCP mis-selling complaint to Audi Finance and they reject it, delay unreasonably, or offer an unsatisfactory outcome, the FOS can step in to review your case independently. They will consider whether the lender acted fairly and in line with FCA rules and industry standards.

The FOS plays a crucial role in ensuring consumers aren’t left without a voice. If your claim is strong but not accepted by Audi, your lawyers will handle the entire escalation process on your behalf, giving you the best chance of securing the compensation you’re entitled to.