Woking Borough Council

What you need to know

  • Woking Borough Council manages council housing across the Surrey borough and is legally responsible for ensuring that all its homes are safe, secure, and properly maintained.

  • When the Council fails to meet these responsibilities, tenants can be left living in poor or unsafe conditions, such as damp and mould in bedrooms and kitchens, heating or hot water systems breaking down, roof leaks, and faulty electrics. These problems can cause discomfort, affect health, and lead to damage to belongings or property.

  • At Premier Legal Assist, we help tenants in Surrey who are facing housing disrepair. We connect you with experienced solicitors who specialise in claims against councils like Woking Borough Council. All cases are handled on a no-win, no-fee basis.

Find out if you are eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to situations where your rented home is not in an acceptable state because necessary repairs have not been completed after reporting the issue; this may be due to delays, incomplete work, or the same fault recurring after a repair.

As your landlord, Woking Borough Council is responsible for maintaining the property’s structure, exterior, and essential installations. This includes plumbing, heating systems, electrics, and any fittings provided with the property. If these are not kept in good repair within a reasonable period after being reported, you may have the right to seek legal remedies.

Premier Legal Assist works with specialist housing solicitors who will handle your case from start to finish, including gathering evidence, arranging inspections, and contacting the Council on your behalf. If the issue is not resolved, they can start legal proceedings. All claims are dealt with on a no-win, no-fee basis. 

Start your Woking Borough Council claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

If you have informed Woking Borough Council about these or similar disrepair complaints and they remain unresolved, legal action may be the best way to get them addressed. 

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Woking Borough Council Claims FAQs

If you have reported repair problems to Woking Borough Council and they have not been fixed within a reasonable time, you may have the basis of a claim. We can carry out a free assessment to confirm your eligibility.

Premier Legal Assist is a regulated claims management company. We connect tenants with solicitors who are experienced in social housing disrepair. While you can go through Woking Borough Council's complaints process or the Housing Ombudsman, legal action through a solicitor often leads to faster, enforceable results. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

The solicitor may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court.

When repair requests go unanswered, the law is on your side. We work with specialist housing disrepair claims solicitors who:  

  • Apply legal pressure to enforce urgent repairs
  • Build strong cases using inspections and tenant evidence
  • Understand the legal duties of councils like Woking Borough  
  • Fight for full compensation for distress, inconvenience, and financial loss

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

If your claim is eligible and one of our panel solicitors takes the case on, they’ll give you a realistic timeframe and keep you informed throughout. That depends on:

  • The type and severity of disrepair
  • How quickly Woking Borough Council responds
  • Whether the case needs to go to Court 

If one of our panel solicitors takes on your case, they will explain the options available to you. If your case is successful, you could receive compensation for: 

  • Not being able to use part of your home 
  • Health problems related to mould or poor living conditions 
  • Damage to belongings caused by leaks or damp 
  • Stress, inconvenience, and disruption to your life 

Your solicitor will fight to get you the maximum amount you’re entitled to. 

The Housing Ombudsman is a free, independent service that investigates complaints about landlords such as Woking Borough Council. You can contact them once you have reviewed the Council's internal complaints process. The Ombudsman may recommend that repairs are carried out, or compensation is paid.

However, their recommendations are not legally binding. If you want legally enforceable repairs or guaranteed compensation, taking legal action through a solicitor is often more effective. Premier Legal Assist can connect you with specialist housing lawyers who can take this step for you on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Woking Borough Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.