Understanding Your Rights for Housing Disrepair Claims Against Wiltshire Council

What you need to know

  • Wiltshire Council provides and manages council housing across towns and villages throughout the county. As the landlord, the Council has a legal responsibility to make sure its homes are safe, secure, and well-maintained.

  • When reported repairs are delayed, ignored, or carried out to a poor standard, tenants may find themselves living in uncomfortable or unsafe conditions, such as recurring damp and mould, broken boilers, roof leaks, and electrical faults. These types of issues can damage belongings, affect health, and cause unnecessary stress and disruption.

  • At Premier Legal Assist, we help tenants in Wiltshire who are experiencing housing disrepair. We connect you with solicitors who specialise in housing disrepair claims against councils like Wiltshire Council. All claims are pursued on a no-win, no-fee basis. 

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair is when your rented home is unsafe, unhealthy, or unsuitable due to your landlord's failure to carry out necessary repairs. Wiltshire Council is legally responsible for the structure, exterior, plumbing, electrics, heating, and other essential parts of your home.

If you have reported a repair problem and the Council has not fixed it within a reasonable time, you may be entitled to make a claim. Common issues include persistent damp or mould, broken boilers, leaks, faulty wiring, and infestations.

Premier Legal Assist works with panel solicitors who will manage every stage of your claim, from gathering evidence to arranging inspections, contacting Wiltshire Council, and taking legal action if needed. All claims are handled on a no-win, no-fee basis.  

Start your Wiltshire Council claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken doors and windows

If you have experienced any of these issues, legal support can help you secure both repairs and compensation.  

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Wiltshire Council Claims FAQs

Yes. If you've reported disrepair such as damp, leaks, broken heating, or unsafe electrics to Wiltshire Council, and nothing has been done or repairs were not completed properly, you may have a valid claim. We’ll review your situation for free and explain your options clearly.

Premier Legal Assist is a regulated claims management company. We work with expert solicitors who know how to handle disrepair cases involving councils. While the Housing Ombudsman can be useful, legal action often results in faster and enforceable repairs. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

The solicitor may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court.

We work exclusively with experienced housing disrepair solicitors who understand how councils like Wiltshire operate and how to get results when repairs are delayed or ignored. With us, if your claim is eligible, you get: 

  • Specialist legal representation
  • No win, no fee terms
  • A straightforward, supportive process

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

If your claim qualifies, then once your solicitor takes on the case, they will give you an expected timeline and keep you updated throughout. This depends on the severity of the issue, how long it has been ongoing, and how Wiltshire Council responds once legal action begins.  

If your solicitor takes on your case, they will advise you about the value of your claim. You may be entitled to compensation for: 

  • Health issues caused by poor housing conditions
  • Damage to personal belongings
  • Inability to use parts of your home
  • Distress, inconvenience, or disruption to daily life 

The Housing Ombudsman is a free, independent service that investigates complaints made by tenants of social landlords, including Wiltshire Council. You can refer your case to the Ombudsman once you have completed the Council's internal complaints process. They will review the evidence from both you and the landlord and may recommend that repairs are carried out, that you receive an apology, or that compensation is paid.

However, it is important to understand that the Ombudsman’s recommendations are not legally binding. This means that even if the Ombudsman finds in your favour, Wiltshire Council is not obliged by law to follow their advice, and in some cases, tenants are left waiting for action despite a favourable decision.

If you need repairs to be enforced or want to secure legally binding compensation, taking legal action through a solicitor is often the most effective route. Premier Legal Assist can connect you with experienced housing disrepair solicitors who can take this step for you on a no-win, no-fee basis, ensuring there is no cost to you unless your case is successful. 

Get in touch with Premier Legal Assist today

If you are a Wiltshire Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.