Understanding Your Rights for Housing Disrepair Claims Against Wigan Borough Council

What you need to know

  • Wigan Council manages thousands of council homes across Wigan Borough, including Leigh, Hindley, Atherton, and surrounding areas. As the landlord, the Council is legally responsible for ensuring that its properties are safe, secure, and maintained to a proper standard.

  • When these duties are not met, tenants may be left living with unsuitable or unsafe housing conditions, such as broken heating and hot water systems, damp and mould that return after temporary fixes, leaking roofs or pipes, and electrical faults.

  • At Premier Legal Assist, we support tenants in Wigan who are dealing with housing disrepair. We connect you with solicitors who specialise in disrepair claims against council landlords. All claims are handled on a no-win, no-fee basis.

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair is when your rented home is unsafe, unhealthy, or unfit to live in because the landlord has failed to fix reported problems in a reasonable time. For tenants of Wigan Borough Council, this can include cases of damp and mould that keep returning, leaks that damage your belongings, heating systems that fail during cold weather, or unsafe wiring that is left unrepaired.

If your reported complaints have gone unanswered, repairs were incomplete, or the same problem has recurred, you may have grounds to bring a legal claim. 

Premier Legal Assist works with specialist housing disrepair solicitors who will manage the entire process for you, from collecting evidence to arranging inspections, contacting the Council, and taking legal action if necessary. All cases are handled on a no-win, no-fee basis. 

Start your Wigan Borough Council claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken locks, doors and windows

If the Council has failed to take appropriate action despite being told about the problem, you may be entitled to both repairs and financial compensation. 

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Wigan Borough Council Claims FAQs

Yes. If you've reported repairs such as damp, mould, leaks, broken heating, or faulty electrics, and the Council has not fixed them in a reasonable time, you may have grounds for a claim. We can assess your case for free and explain your options.

Premier Legal Assist is a regulated claims management company. We work with a panel of expert solicitors who know how to handle disrepair cases involving councils. While the Housing Ombudsman can be useful, legal action often results in faster and enforceable repairs. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

The solicitor may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court.

We work exclusively with experienced housing disrepair lawyers who understand the obligations of landlords like Wigan Borough Council and how to build a strong legal case to secure both repairs and compensation. If your case is eligible, you get:

  • No win, no fee representation
  • Specialist legal support 
  • A straightforward process with clear communication

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

Once your solicitor takes on the case, they will give you an expected timeline and keep you updated throughout. It depends on the type of disrepair, how long it has been going on, and how the Council responds once legal action begins. Some cases are resolved quickly, while others take longer if Court proceedings are required.  

If your solicitor takes on your case, they will advise you about the value of your claim. You may be entitled to compensation for:

  • Health problems caused by poor housing conditions 
  • Damage to your belongings 
  • Loss of use of part of your home 
  • Inconvenience, distress, and disruption to your life 

The Housing Ombudsman is a free, independent service that investigates complaints about social landlords like Wigan Borough Council. You can refer your case to the Ombudsman once you have completed the Council's internal complaints process.

They will review evidence from you and the landlord and may recommend that repairs are carried out, that you receive an apology, or that compensation is paid.

However, it is important to understand that the Ombudsman's recommendations are not legally binding. This means that even if the Ombudsman finds in your favour, the Council is not obliged by law to follow their advice, and in some cases, tenants are left waiting for action despite a favourable decision.

If you need repairs to be enforced or want to secure legally binding compensation, taking legal action through a solicitor is often the most effective route.

Premier Legal Assist can connect you with experienced housing disrepair solicitors who can take this step for you on a no-win, no-fee basis, ensuring there is no cost to you unless your case is successful. 

Get in touch with Premier Legal Assist today

If you are a Wigan Borough Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.