Understanding Your Rights for Housing Disrepair Claims Against West Lancashire Borough Council

What you need to know

  • West Lancashire Borough Council manages council housing across the borough, including Skelmersdale, Ormskirk, and Burscough. As the landlord, the Council has a legal duty to make sure its homes are safe, secure, and properly maintained, which means dealing promptly with complaints once they are reported.

  • When repairs are delayed, ignored, or carried out poorly, tenants can live in unsuitable or unsafe conditions, such as recurring damp and mould, heating and hot water failures, roof and gutter leaks, and electrical faults.

  • At Premier Legal Assist, we work with tenants across Lancashire who are living with housing disrepair. We connect you with solicitors who specialise in disrepair claims against councils like West Lancashire Borough Council. All claims are pursued on a no-win, no-fee basis.

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair is when your home is in poor condition or unsafe because necessary repairs have not been completed within a reasonable time. West Lancashire Borough Council is responsible for maintaining the structure and exterior of the property, as well as essential systems such as plumbing, heating, and electrics.

If you have reported an issue that has not been resolved, or the problem keeps returning, you may be entitled to make a claim.

Premier Legal Assist can connect you with a solicitor who will handle the process from start to finish, including gathering evidence, arranging an inspection, contacting the Council, and taking legal action if required. All claims are handled on a no-win, no-fee basis. 

Start your West Lancashire Borough Council claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations
  • Electrical faults
  • Broken doors, locks and windows
  • Housing Ombudsman claims

If you have reported these problems to West Lancashire Borough Council and they remain unresolved, legal support could help you secure both repairs and compensation. 

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West Lancashire Borough Council Disrepair Claims FAQs

Yes. If you’ve reported repair issues to the Council and they have not been fixed within a reasonable time, you may be entitled to make a claim. We can assess your situation for free.

Premier Legal Assist is a regulated claims management company. We connect tenants with solicitors who are experienced in social housing disrepair. While you can go through West Lancashire Borough Council's complaints process or the Housing Ombudsman, legal action through a solicitor often leads to faster, enforceable results. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

The solicitor may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court.

When repair requests go unanswered, the law is on your side. We work with specialist housing disrepair claims lawyers who understand the legal duties of councils like West Lancashire Borough and know how to build a strong case to secure repairs and compensation. You will get:

  • Expert legal support 
  • A clear and simple claims process 
  • No win, no fee representation 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Housing Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

It depends on the type of disrepair, how long it has been ongoing, and how the landlord responds.

If your claim is eligible and one of our panel solicitors takes the case on, they’ll give you a realistic timeframe and keep you informed throughout. 

If one of our panel solicitors takes on your case, they will explain the options available to you.

  • Compensation may be awarded for:
  • Health problems caused or worsened by disrepair
  • Damage to your belongings 
  • Loss of use of parts of your home 
  • Distress, inconvenience, and disruption to daily life 

Your solicitor will assess your situation and pursue the maximum compensation you are entitled to. 

The Housing Ombudsman is a free, independent service set up to investigate complaints about social landlords such as West Lancashire Borough Council. They act as an impartial body to review whether your landlord has acted fairly, followed the correct processes, and met their legal and contractual obligations.

You can approach the Ombudsman once you have completed West Lancashire Borough Council's internal complaints procedure. This usually means you must give the Council the chance to investigate and respond to your complaint before the Ombudsman will step in. If the Ombudsman finds fault, they may recommend that the Council carries out specific repairs, improves its service, offers an apology, or pays compensation.

It is important to understand that the Ombudsman’s role is to make recommendations, not to enforce legal orders. Their decisions are not binding in the same way a Court judgment is, which means that while most landlords follow the Ombudsman’s guidance, they are not legally required to do so.

If you are seeking enforceable repairs or legally guaranteed compensation, taking formal legal action is often more effective. Premier Legal Assist can connect you with experienced housing disrepair lawyers who can take this step for you on a no-win, no-fee basis, meaning you pay nothing unless your case is successful. 

Get in touch with Premier Legal Assist today

If you are a West Lancashire Borough Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.