Compensation for Housing Disrepair Claims

Welwyn Hatfield Borough Council

What you need to know

  • Welwyn Hatfield Borough Council owns and manages thousands of council homes across Welwyn Garden City, Hatfield, and surrounding areas. As the landlord, the Council is legally responsible for ensuring its homes are safe, secure, and maintained to a proper standard.

  • When these obligations are not met, tenants can be left living in poor or unsafe conditions. In Welwyn Hatfield, tenants have reported problems including damp and mould in living areas, broken heating systems, roof leaks, water damage, and electrical faults. These issues can make homes uncomfortable to live in, affect health, and lead to damage to personal belongings.

  • At Premier Legal Assist, we support tenants who are experiencing housing disrepair. We connect you with solicitors who specialise in claims against councils like Welwyn Hatfield Borough Council. All claims are handled on a no-win, no-fee basis. 

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

Housing disrepair is when your rented home is left unsafe, unhealthy, or unsuitable because reported repairs have not been carried out within a reasonable time. This is more than just inconvenience; disrepair can make your home difficult to live in, affect your health, and cause damage to your belongings.  

This might mean damp and mould that spread into bedrooms and living areas, or heating and hot water systems that break down and remain unfixed during the colder months. Leaks from roofs, pipes, or guttering can damage ceilings and walls, while unsafe electrics such as faulty wiring or exposed sockets can pose a serious hazard. Structural problems, cracked walls, and defective fittings may make your home unstable, while broken doors and windows can leave your property insecure and vulnerable to theft.  

If you’ve reported these kinds of issues and complaints to Welwyn Council and they haven’t been properly resolved, or they keep returning, you may have grounds for a housing disrepair claim. Our panel of specialist solicitors can manage the entire process for you, from evidence gathering to legal action if required.  

Start your claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken locks, doors and windows

If Welwyn Council has failed to act after you reported these problems, you may be entitled to claim compensation and enforce repairs.  

All claims are handled on a no-win, no-fee basis.  

Start Your Claim Now

Welwyn Hatfield Borough Council Claims FAQs

Yes. If you've reported repair problems such as damp, mould, leaks, heating faults, or unsafe electrics and they haven't been sorted in a reasonable time, you may have a case. Even if some work has been carried out, you may still qualify for compensation if the issues keep returning or weren't properly fixed. We can provide a free consultation to review your situation and explain your options.  

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.  

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.  

The solicitor may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court. 

We connect tenants with solicitors who are specialists in housing disrepair law. They understand the legal responsibilities of councils like Welwyn. If your case is eligible, with our help, you can:  

  • Enforce repairs that the Council has delayed or ignored
  • Claim compensation for health impacts, damaged belongings, or inconvenience  
  • Receive professional support throughout the process, with no upfront cost  

Premier Legal Assist is a claims management company that focuses on helping housing tenants enforce their rights. While the council complaints proc

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded. 

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period.  

It depends on the type of disrepair, how long it has been ongoing, and how the Council responds once legal action starts. Some cases can be resolved quickly if the Council acts after legal notice, while others take longer if they proceed to Court. If your case is eligible, your solicitor will provide an estimated timescale after reviewing your case.  

If one of our panel solicitors takes on your case, they will explain the options available to you. If your claim is successful, compensation may cover:  

  • Health problems linked to damp, mould, or unsafe conditions  
  • Damage to personal belongings such as furniture, clothing, or electrical goods  
  • Loss of use of rooms in your home  
  • Stress, inconvenience, and disruption to your daily life  

The Housing Ombudsman is an independent service that investigates complaints about landlords like Welwyn Council. If you've gone through the Council's complaints process and are still dissatisfied, you can escalate your case to the Ombudsman.  

The Ombudsman may recommend that repairs are carried out or that compensation is paid, but their decisions are not legally binding. Legal action through a solicitor is often the stronger option if you need guaranteed, enforceable repairs or legally binding compensation. Premier Legal Assist can connect you with specialist solicitors who work on a no-win, no-fee basis.  

Get in touch with Premier Legal Assist today

If you are a Welwyn Hatfield Borough Council tenant living with unresolved reported repair issues, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.