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Compensation for Housing Disrepair Claims

Tandridge District Council

What you need to know

  • Tandridge District Council owns and manages council housing across towns and villages in Surrey, including Oxted, Caterham, and Warlingham. As the landlord, the Council has a legal responsibility to ensure its homes are properly maintained, safe to live in, and free from hazards that could harm its tenants.

  • That duty covers the structure and exterior of homes, as well as essential services like heating, hot water, plumbing, and electrics. Where repairs are not carried out within a reasonable time, tenants can end up living in unsuitable or unsafe conditions.

  • At Premier Legal Assist, we work with tenants in Tandridge who are facing these problems. We connect you with solicitors who are specialists in housing disrepair claims and act on a ‘no-win, no-fee’ basis.  

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

What is Housing Disrepair?

For council tenants in Tandridge, housing disrepair means the property is not being maintained to the legal standard required of the landlord. The Council must keep homes well maintained and equipped with safe and working facilities. When it fails to do so, the property may be classed as unfit for habitation. 

Examples of disrepair include damp and mould spreading through bedrooms or living areas, heating or hot water systems that break down and are left unrepaired, and leaks from roofs or pipes that cause damage inside the home. Faulty electrics, such as sparking sockets or wiring problems, are also serious safety concerns. Even less obvious issues, like broken windows, insecure doors, or defective guttering, may be considered disrepair if they compromise your safety or comfort. 

If you have reported these issues to Tandridge District Council and they have not been fixed properly, or the same problems keep returning, you may be entitled to make a housing disrepair claim. If your case is eligible, our panel of specialist housing solicitors can take on the case from start to finish on a ‘no-win, no-fee' basis, ensuring repairs are carried out and that you receive compensation for the inconvenience and disruption. 

Start your Tandridge District Council claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken locks, doors and windows

If these problems have been left unresolved, you may be entitled to enforce repairs and receive compensation.

Tandridge District Council Claims FAQs

Yes. If you’ve reported repair issues and complaints such as leaks, damp, heating faults, or unsafe electrics and they haven’t been resolved properly, you may have a case. Even if the Council has attempted repairs, if the same fault keeps coming back, you could still qualify. We provide a free case review to confirm whether your situation meets the legal test for disrepair.  

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. 

You start by completing our claim form. If your case is eligible, then one of our specialist housing law panel solicitors will then take over. They will gather evidence, which could include photographs, repair logs, or even medical notes if your health has been affected a and may arrange an independent inspection of your home. The housing solicitor will contact the Council to demand repairs and, if necessary, will issue legal proceedings to enforce both the repairs and compensation. 

While you can complain directly to Tandridge District Council or the Housing Ombudsman, legal claims are often more effective because they result in enforceable repairs and compensation. Our panel of housing solicitors specialise in disrepair law and understand how to hold landlords like Tandridge District Council accountable. They handle all the legal work for you, and because it’s on a no-win, no-fee basis. 

Premier Legal Assist is a claims management company that focuses on helping housing tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded.

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period. 

There isn’t a single timescale because it depends on the type of disrepair, how long it has been ongoing, and how Tandridge District Council responds once legal action starts. In some cases, issues are resolved quickly once legal notice is served. In others, the case may take longer if it has to go to Court. If your case is eligible, your solicitor will explain the likely timescale after reviewing your case. 

If one of our panel solicitors takes on your case, they will explain the options available to you. Compensation can reflect several things, including: 

  • Health issues caused or worsened by poor conditions 
  • Damage to belongings such as furniture, clothing, or electrical items 
  • The inconvenience and stress caused by living with disrepair 
  • Loss of use of parts of your home, such as bedrooms or kitchens

The amount depends on your specific circumstances and the seriousness of the disrepair. 

The Housing Ombudsman is an independent service that reviews complaints against social landlords like Tandridge District Council and Tandridge District Housing Partnership. You can escalate your complaint to the Ombudsman if you’ve completed the Council’s internal complaints process and are still dissatisfied.

The Ombudsman can recommend repairs or compensation, but their decisions are not legally binding. Legal action, by contrast, can result in enforceable Court orders and guaranteed compensation. Premier Legal Assist can connect you with solicitors who pursue these cases on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Tandridge District Council tenant struggling with reported unresolved repairs, you do not have to put up with poor conditions. If your case is eligible, we can help you get the repairs completed and claim the compensation you are entitled to. 

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.