Compensation for Housing Disrepair Claims

Swindon Borough Council

What you need to know

  • Swindon Borough Council owns and manages thousands of council homes across the Wiltshire borough. As the legal landlord, the Council must make sure its properties are safe, secure, and suitable for tenants to live in.

  • If the Council fails to meet these responsibilities, tenants can be left living in difficult and sometimes unsafe conditions which can damage health, belongings, and quality of life.

  • At Premier Legal Assist, we support tenants who are experiencing disrepair and work with specialist ‘no-win, no-fee' solicitors who pursue housing disrepair claims against councils like Swindon.  

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

Housing disrepair means that your home has not been kept in a safe or habitable condition because the landlord has failed to carry out necessary repairs within a reasonable time. For social housing tenants in Swindon, this can cover a wide range of problems. 

Damp and mould are areas of common complaint. Heating and hot water systems may stop working and not be repaired quickly, leaving tenants without essentials in winter. Leaks from guttering or pipes can stain walls and ceilings, while electrical issues like faulty sockets or wiring faults can pose serious health hazards.  

If you have reported problems like these to Swindon Borough Council and they remain unresolved, or if repairs have only been temporary and the same issue keeps coming back, you may have the right to make a claim. Our panel of specialist housing solicitors will handle the process from start to finish, ensuring repairs are carried out and compensation is pursued for the impact disrepair has had on your health and daily life. 

Start your Swindon Borough Council claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken doors and windows

If you have reported these problems and they remain unresolved, you may be entitled to enforce repairs and claim compensation. 

All claims are handled on a no-win, no-fee basis. 

Start Your Claim Now

Swindon Borough Council Claims FAQs

Yes. Many tenants are unsure whether their housing issues count as disrepair. If your home is damp, cold, insecure, or has faults with heating, electrics, or structure that haven’t been fixed after you reported them, you may well have a claim. We offer a free initial review to let you know where you stand. 

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. 

The process begins with our online claim form. Once we receive your details, and if your case qualifies, it will be referred to one of our panel of specialist housing law solicitors, who will: 

  • Gather supporting evidence, including repair logs, photos, or medical notes if relevant 
  • Arrange an independent property inspection if required 
  • Contact Swindon Council to demand repairs and compensation 
  • Begin legal proceedings if the Council fails to act, securing a binding court order if necessary 

We work with lawyers who are specialists in housing disrepair law and who understand the obligations of councils like Swindon. If your case is eligible, they can: 

  • Enforce repairs that have been delayed or ignored 
  • Claim compensation for inconvenience, health issues, or damaged belongings 
  • Have your case managed from start to finish with no upfront costs

Premier Legal Assist is a claims management company that focuses on helping housing tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded.

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period. 

If one of our panel solicitors takes on your case, they will explain the timescales in full. The time required depends on the type of disrepair, how long it has been ongoing, and how Swindon Council responds once legal action begins.  

Some claims are resolved quickly when repairs are carried out after legal notice, while others may take longer if court proceedings are necessary. 

If one of our panel solicitors takes on your case, they will explain the options available to you. Compensation may be awarded for: 

  • Damage to furniture, clothes, or electrical items. 
  • Health problems made worse by damp, mould, or unsafe conditions. 
  • Loss of use of parts of your home. 
  • Distress, inconvenience, and disruption caused by poor conditions. 

The Housing Ombudsman is an independent body that investigates complaints about social landlords, including Swindon Council. If you have exhausted the Council’s complaints process and are still unhappy, you can escalate your complaint to the Ombudsman. 

The Ombudsman can recommend remedies such as repairs or compensation. However, unlike a Court, their decisions are not legally binding, which means they cannot force the landlord to act. If you want a binding outcome, such as court-ordered repairs or enforceable compensation, taking legal action through a solicitor is usually the more effective route. Premier Legal Assist can connect you with solicitors who will take your case forward on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Swindon Borough Council tenant living with unresolved repair issues, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.