Understanding Your Rights for Housing Disrepair Claims Against Swansea Council

What you need to know

  • Swansea Council manages one of the largest stocks of council housing in Wales, providing homes across the city and surrounding communities. As the landlord, the Council is legally responsible for ensuring its properties are safe, secure, and properly maintained, addressing issues such as damp, mould, or leaks promptly once they are reported by tenants.

  • When repairs are delayed, ignored, or carried out to a poor standard, tenants can be left living in unsuitable or unsafe which can damage belongings, affect health, and make homes difficult or uncomfortable to live in.

  • At Premier Legal Assist, we help tenants in Swansea who are living with housing disrepair. We connect you with solicitors who specialise in claims against councils across Wales, like Swansea Council. All claims are handled on a no-win, no-fee basis.

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

Housing disrepair refers to serious issues in your rented home that Swansea Council has failed to resolve after being reported. These are problems that cause damage, affect your health, or make your home unsafe or unfit to live in.

Examples raised by tenants include damp and mould affecting bedrooms and living spaces, faulty boilers leaving families without heating or hot water, and leaks from roofs or plumbing. Some residents have also experienced electrical faults or structural issues.

If you’ve experienced similar problems and Swansea Council has not taken reasonable steps to fix them despite reporting your complaints, you may be entitled to compensation and a court-enforceable order for repairs. 

Start your claim against Swansea Council with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken doors and windows

All claims are handled on a no-win, no-fee basis.  

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Swansea Council Claims FAQs

Yes. If you have reported serious repair problems and complaints, such as damp, leaks, heating breakdowns, or unsafe electrics, and they have not been resolved within a reasonable time, you may have a valid claim. We will assess your case for free and, if eligible, connect you with a specialist housing law solicitor.

Premier Legal Assist is a claims management company; we connect social housing tenants with solicitors who are experienced in taking legal action against councils for housing disrepair. Our team will assess your circumstances and refer you to a solicitor if your case qualifies. Legal action is often more effective than waiting on internal complaints or Housing Ombudsman investigations.  

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

If needed, the solicitor may arrange an independent inspection, gather photos or medical records, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court. 

We specialise in helping tenants across Wales enforce their rights. Our network of housing disrepair solicitors has experience holding local authorities like Swansea to account. They know how to:

  • Build strong legal cases based on evidence
  • Enforce action when repairs are delayed or ignored
  • Recover compensation for health impacts, stress, and inconvenience

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their housing rights. While the council complaints process and Housing Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

This depends on the type of disrepair, how long the issue has been ongoing, and how Swansea Council responds after being notified. Some claims are resolved quickly when the council acts after receiving legal notice, while others may take longer if Court proceedings are required. If one of our partner solicitors takes on your case, they will explain the timescales to you.  

Your solicitor will advise you on the types of compensation that you may receive should your claim be successful. Compensation is based on how the disrepair has affected your quality of life and property.

You may receive payment for:

  • Areas of your home being unusable
  • Damage to furniture or personal belongings
  • Physical or emotional distress
  • Health conditions caused by cold, damp, or mould

Each case is reviewed individually by your solicitor, who will explain your specific entitlement.

The Housing Ombudsman is a free, independent service that deals with complaints made by tenants of social landlords across Wales, such as Swansea Council. Their role is to investigate whether the landlord has acted fairly, followed the law, and met its obligations to tenants.

If you have completed Swansea Council’s complaints process and are still unhappy, you can escalate your case to the Housing Ombudsman. They will review the evidence from both sides and can recommend solutions. However, it is important to understand that the Ombudsman’s decisions are not legally binding and while most landlords comply with their recommendations, they are not enforceable in the same way as a court order. This means that in some cases tenants can still be left waiting for action, even after a favourable Ombudsman decision.

If you want a guaranteed, legally enforceable outcome, legal action is often the most effective route. Premier Legal Assist works with specialist housing disrepair solicitors who can take your case forward on a no-win, no-fee basis.  

Get in touch with Premier Legal Assist today

If you are a Swansea Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.