Compensation for Housing Disrepair Claims

Sutton Council

What you need to know

  • Sutton Council owns and manages a large number of homes across the borough, with day-to-day services delivered by Sutton Housing Partnership (SHP).

  • The Council, as the landlord, is legally responsible for ensuring that these homes are safe, secure, and well maintained. This includes carrying out essential repairs within a reasonable time and protecting tenants from hazards such as damp, mould, or unsafe electrics.

  • At Premier Legal Assist, we connect tenants with expert housing disrepair solicitors who act on a no win, no fee basis. If you live in a Sutton Council property and your repair requests are not being properly addressed, we can help. 

Find out if you’re eligible to claim against Sutton Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

Housing disrepair means your home is in an unsafe, unhealthy, or unfit state because your landlord has not dealt with necessary repairs. Sutton Council, through SHP, must maintain the structure and exterior of your home and ensure that essential services such as heating, plumbing, and electrics are safe and in working order. 

If you have reported an issue and it has not been fixed, or keeps coming back after temporary repairs, you may be entitled to compensation as well as a legally binding repair order. 

Our panel solicitors handle housing disrepair claims from start to finish, including gathering evidence, arranging inspections, and taking legal action if required. All cases are managed on a no win, no fee basis. 

Start your claim against Sutton Council with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations
  • Electrical faults
  • Broken doors, locks and windows
  • Housing Ombudsman claims

If the Council or SHP has failed to address these problems, you could be entitled to both repairs and compensation, all on a no-win, no-fee basis.

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Sutton Council Disrepair Claims FAQs

Yes. If you have reported repair issues such as damp, leaks, broken heating, or unsafe electrics to Sutton Council or SHP and they have not been resolved within a reasonable time, you may be eligible to claim. 

Premier Legal Assist is a claims management company. We assess your case for free and connect you with solicitors who specialise in disrepair claims against local councils. You do not need to use a claims management company, but taking legal action often results in faster, more effective outcomes than complaints alone. 

It starts with a short online form describing the problems in your home. We’ll contact you for a free consultation where we discuss: 

  • What repairs you’ve reported 
  • How long the issues have persisted 
  • What (if anything) Barnsley Council has done 
  • How the disrepair has affected your health or property 

If your case qualifies, we’ll refer you to a specialist housing law solicitor who will manage the process from start to finish. This includes inspections, formal notices, and legal action, all on a ‘no-win, no-fee’ basis. 

It's frustrating and unfair when reported complaints go unanswered or repairs are repeatedly delayed. At Premier Legal Assist, we help social housing tenants access legal support quickly and easily. We work with experienced, specialist no-win, no-fee housing disrepair lawyers who: 

  • Understand how Sutton Council and SHP operate 
  • Push for urgent repairs 
  • Work to secure the maximum compensation available 
  • We offer a streamlined, supportive service with no upfront cost to you. 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%. 

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

The duration depends on: 

  • The type and severity of the disrepair 
  • How quickly Barnsley Council or Berneslai Homes responds 
  • Whether the case requires court proceedings 

Once one of our panel solicitors has reviewed your case, they’ll give you an estimated timeline and keep you informed throughout. 

If one of our partner solicitors takes on your case, they will advise you about the value of your claim. If your disrepair claim is successful, you could receive compensation for: 

  • Being unable to use part of your home 
  • Health issues caused by damp, mould, or cold 
  • Damage to personal belongings 
  • Stress, inconvenience, and loss of enjoyment 

Your lawyer will assess your specific situation and aim to get the full amount you’re entitled to. 

The Housing Ombudsman is a free and independent body that investigates complaints made by tenants of social housing landlords, including Sutton Council and SHP. The Ombudsman can step in if you've already raised a complaint directly and had no resolution. 

The Ombudsman can recommend repairs, compensation, or apologies, but it cannot force landlords to take action. Its powers are limited, and outcomes may take months. 

Legal action through a solicitor can lead to faster results and enforceable repair obligations. At Premier Legal Assist, we help tenants explore this legal route, especially when informal complaints haven’t resolved the problem. 

Get in touch with Premier Legal Assist today

If you are a Sutton Council tenant living with ongoing reported disrepair, you don’t need to suffer in silence. If eligible, legal help is available to secure the repairs you need and the compensation you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.