Stevenage Borough Council

What you need to know

  • Stevenage Borough Council manages thousands of council homes across the town and is legally responsible for ensuring these properties are safe, secure, and well maintained.

  • When these responsibilities are not met, tenants may find themselves living in unsuitable or unsafe conditions. Common complaints include damp and mould returning after temporary fixes, faulty boilers and heating systems, leaks from roofs and gutters, and electrical faults which can damage belongings, affect health, and cause unnecessary disruption to daily life.

  • At Premier Legal Assist, we support Stevenage tenants living with disrepair. We connect you with solicitors who specialise in housing disrepair claims against councils like Stevenage Borough Council. Every claim is handled on a no-win, no-fee basis.

Find out if you are eligible to claim against your landlord for repairs and compensation.


Based on the past 6 months average settlement the average compensation claim is worth £1,895 – start yours today.

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What Counts as Housing Disrepair?

Housing disrepair happens when your home is left in an unsafe, unhealthy, or unfit condition because repairs have not been completed within a reasonable time. For tenants in Stevenage, this can take many different forms; damp and mould might build up in bedrooms and living spaces, even after being reported. Leaks from roofs, gutters, or internal pipes can cause damage to ceilings, walls, and belongings. Heating or hot water systems may break down and remain unrepaired during cold weather, leaving families without essentials.

If you’ve reported issues like these to Stevenage Borough Council and they have not been properly resolved, or if the same issues keep returning, you may be entitled to claim for both repairs and compensation. Our panel of housing law solicitors will manage the whole process for you, from evidence gathering to arranging inspections and, if necessary, taking legal action to secure the best results. 

Start your Stevenage Borough Council claim with Premier Legal Assist

Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

If these issues have affected you and Stevenage Borough Council has failed to act following reported complaints, you may be entitled to legally enforceable repairs and financial compensation.

All claims are managed on a no-win, no-fee basis. 

Start Your Claim Now

Stevenage Borough Council Disrepair Claims FAQs

Yes. If you’ve reported repair issues such as damp, mould, leaks, heating failures, or unsafe electrics and they have not been resolved within a reasonable time, you may have grounds for a claim. Even if the Council has attempted repairs, if the problems keep returning or were not fixed properly, you could still be entitled to compensation. We provide a free consultation to assess your case.

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

The solicitor may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court. 

We work with solicitors who specialise in housing disrepair cases. They understand the obligations of councils like Stevenage Borough and know how to hold landlords accountable when repairs are delayed or ignored. If your case is eligible, then with our help, you can:

  • Secure legally enforceable repairs
  • Claim compensation for inconvenience, damage to belongings, or health impacts
  • Have your case managed by experienced housing law professionals with no upfront costs

Premier Legal Assist is a claims management company that focuses on helping housing tenants across the UK enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded. 

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period. 

If one of our panel solicitors takes on your case, they will explain the timescales in full. The timeframe varies depending on the type of disrepair, how long the problem has been ongoing, and how Stevenage Borough Council responds once legal action starts.  

Some cases are resolved quickly, while others may take longer if court proceedings are required. Your housing disrepair lawyer will provide a clear timescale once your case is accepted. 

If one of our panel solicitors takes on your case, they will explain the options available to you. If your claim is successful, compensation may cover:

  • Health issues made worse by poor housing conditions
  • Damage to furniture, clothing, or electrical items
  • Loss of use of rooms in your home
  • Distress, inconvenience, or disruption to your daily life 

 

The Housing Ombudsman is an independent body that investigates complaints against social landlords like Stevenage Borough Council. If you’ve gone through the Council’s complaints procedure and are still dissatisfied, you can escalate your case to the Ombudsman.

The Ombudsman can recommend that repairs are carried out or that compensation is awarded. However, their decisions are not legally binding. If you need guaranteed, enforceable repairs or court-awarded compensation, legal action through a solicitor is often the most effective option. Premier Legal Assist can put you in touch with specialist housing disrepair solicitors who act on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Stevenage Borough Council tenant living with unresolved reported repair issues, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.