Compensation for Housing Disrepair Claims

St Albans City & District Council

What you need to know

  • St Albans City & District Council provides and manages council housing across the Hertfordshire, including St Albans, Harpenden, London Colney, and surrounding areas. As the landlord, the Council has a legal duty to ensure its properties are safe, secure, and suitable to live in.

  • When repairs are delayed, ignored, or carried out inadequately, tenants can be left living in poor or even unsafe conditions; these kinds of issues can affect health, damage belongings, and cause unnecessary stress and disruption to daily life.

  • At Premier Legal Assist, we support tenants in St Albans who are experiencing disrepair. We connect you with solicitors who specialise in housing disrepair claims against councils like St Albans City & District Council. All claims are pursued on a no-win, no-fee basis. 

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair occurs when your home falls into an unsafe, unhealthy, or unfit condition because repairs have not been completed in a reasonable time after being reported.

For St Albans Council tenants, this can take many forms; damp or mould may spread into bedrooms or living spaces, even after being reported. Leaks from roofs or pipes can damage ceilings and walls, while broken heating or hot water systems may leave families without essentials, especially during the colder months.

Electrical faults, such as exposed wiring, flickering lights, or tripped circuits, can pose serious risks, and structural issues like cracks in walls or defective brickwork may make the property unstable. Even problems like broken windows, doors, or locks can compromise both safety and security.

If you have reported problems like these to the Council and they have not been resolved, or the same issues keep returning, you may have the right to make a claim. Our panel of housing law solicitors will handle the process from start to finish, including evidence gathering, inspections, and, if needed, taking legal action to enforce repairs and claim compensation. 

Start your St Albans Council claim with Premier Legal Assist

Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

If these issues are affecting you and St Albans City & District Council has not taken action after you’ve reported complaints, you may be entitled to both repairs and financial compensation.

All claims are pursued on a no-win, no-fee basis. 

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St Albans City & District Council Disrepair Claims FAQs

Yes. If you’ve reported repair problems such as damp, mould, leaks, heating breakdowns, or unsafe electrics and they haven’t been resolved properly, you may have the basis of a case. Even if repairs have been attempted, if the problem keeps coming back or wasn’t fixed to a safe standard, you could still be entitled to compensation. We offer a free consultation to review your case and explain your options.

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

The solicitor may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court.

We work with a panel of specialist housing disrepair lawyers who have experience taking on councils like St Albans City & District Council. With our support, if your case qualifies, you can: 

  • Enforce repairs through legal action if needed 
  • Claim compensation for inconvenience, health problems, or damage to belongings 
  • Receive clear advice and support with no upfront costs

Premier Legal Assist is a claims management company that focuses on helping housing tenants enforce their rights. While St Albans Council’s complaints process and the Housing Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded.

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period. 

The length of time depends on the type of disrepair, how long it has been ongoing, and how the Council responds once legal action starts. Some claims can be resolved quickly if the landlord acts promptly, while others may take longer if they go through the courts.  

If a member of our panel of housing law solicitors accepts your case, they will explain the timescales in full.  

If one of our panel solicitors takes on your case, they will explain the options available to you. Compensation may be awarded for: 

  • Health issues caused or made worse by poor housing conditions 
  • Damage to personal belongings such as clothing, furniture, or electrical goods 
  • Loss of use of rooms in your home 
  • Distress, inconvenience, or disruption to your daily life

Your solicitor will calculate the amount you may be entitled to based on the circumstances of your case. 

The Housing Ombudsman is a free, independent service that investigates complaints about landlords like St Albans City & District Council. If you’ve followed the Council’s complaints procedure and are still unhappy, you can escalate your case to the Ombudsman.

The Ombudsman can recommend that repairs are carried out or that compensation is paid. However, their decisions are not legally binding. If you want a guaranteed, enforceable outcome, legal action through a solicitor is often the stronger route. Premier Legal Assist can connect you with housing disrepair solicitors who act on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a St Albans City & District Council tenant living with unresolved reported repair issues, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.