Compensation for Housing Disrepair Claims

Runnymede Borough Council

What you need to know

  • Runnymede Borough Council provides and manages council housing across the Surrey borough, including towns such as Addlestone, Chertsey, Egham, and the surrounding villages. As the landlord, the Council has a legal responsibility to ensure its homes are safe, secure, and fit to live in.

  • When these responsibilities are not met, tenants may be left in unsafe or unsuitable conditions. Common complaints include heating and hot water failures, recurring damp and mould, water leaks, and problems with electrics. These issues can damage belongings, affect health, and make living conditions uncomfortable.

  • At Premier Legal Assist, we work with council tenants experiencing housing disrepair. We connect you with solicitors who specialise in disrepair claims against councils. All cases are run on a no-win, no-fee basis.
    airs and the compensation they deserve. 

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

For social housing tenants in Runnymede, housing disrepair means the property has fallen below the basic legal standards that a landlord must maintain. It refers to conditions that make the home unsafe, unhealthy, or unsuitable to live in because essential repairs have not been carried out within a reasonable time.

This might involve problems with the structure and exterior of the building, such as water leaking through roofs or cracks appearing in walls. It also covers essential services, like heating and hot water systems failing during cold weather, or electrical faults that leave tenants at risk of shocks or fire. Damp and mould are also key issues, particularly in older blocks of flats. Even doors and windows that don’t shut properly, leaving a property insecure, can amount to disrepair if ignored.

If you have reported problems like these to Runnymede Borough Council and they have not been properly dealt with, you may be entitled to make a claim. Our panel of specialist housing lawyers can ensure repairs are carried out and pursue compensation for the disruption and harm caused by the disrepair. 

Start your claim against Runnymede Borough Council with Premier Legal Assist

Some examples of disrepair that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats, mice)
  • Electrical faults
  • Broken doors, windows and locks

If you have reported these kinds of issues and they remain unresolved, you may have the right to claim both for repairs and for financial compensation. 
All claims are managed on a no-win, no-fee basis. 

Start Your Claim Now

Runnymede Borough Council Claims FAQs

If your home is damp, unsafe, or lacking essential services such as heating or electricity, that is a strong indicator of disrepair. For Runnymede tenants, these problems often arise in older housing blocks, where leaks, heating faults, or mould are common. If you’ve reported the problem and it hasn’t been fixed properly or quickly enough, it may be eligible for a claim. We provide a free review to check your situation.

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors. The solicitor may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court. 

We connect tenants with solicitors who are specialists in disrepair claims and who know how to deal with councils like Runnymede. If your claim is eligible, they will ensure your rights are enforced, repairs are carried out, and compensation is sought for the impact on your daily life. Because the solicitors we connect you with work on a no-win, no-fee basis, there is no upfront cost to you.

Premier Legal Assist is a claims management company that focuses on helping housing tenants across Surrey and the UK enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded.

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period. 

Some claims are resolved quickly if repairs are carried out after legal notice is given. Others may take longer, particularly if the matter goes to court. The length of time depends on the severity of the disrepair, how long the problems have been ongoing, and how Runnymede Borough Council responds. If your case is eligible, your solicitor will provide a more accurate estimate once they review your case.  

If one of our panel solicitors takes on your case, they will explain the options available to you. Compensation can cover several different areas, including: 

  • Health problems linked to living in damp, cold, or unsafe conditions 
  • Damage to furniture, clothing, or electrical items 
  • Loss of use of certain rooms in your property 
  • Distress, inconvenience, and disruption caused by the disrepair

The exact amount depends on your personal circumstances and the seriousness of the issues. 

The Housing Ombudsman is an independent body that looks into complaints about social landlords like Runnymede Borough Council. If you’ve followed the Council’s complaints process but are still unhappy, you can escalate your case to the Ombudsman.

The Ombudsman can recommend repairs or compensation, but their recommendations are not legally binding. That means landlords are expected to comply, but they cannot be legally forced in the same way as they would under a court order. If you want a guaranteed, enforceable outcome, legal action through a solicitor is often the better option. Premier Legal Assist can connect you with solicitors who work on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Runnymede Borough Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.