Understanding Your Rights for Housing Disrepair Claims Against Richmond on Thames Council

What you need to know

  • Richmond upon Thames Council works with housing providers and housing associations to manage and maintain social housing across the London borough, and has a legal duty to ensure that tenants live in homes that are safe, secure, and in good repair. 

  • When repairs are delayed or handled poorly, tenants can be left living in unsuitable or unsafe conditions, such as recurring damp, heating failures, roof leaks, and electrical faults. These types of issues can cause health problems, damage personal belongings, and make daily life stressful and uncomfortable.

  • At Premier Legal Assist, we support tenants in Richmond upon Thames who are experiencing housing disrepair. We connect you with solicitors who specialise in disrepair claims against councils and housing providers across London. All cases are handled on a no-win, no-fee basis.

Find out if you are eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair occurs when your home becomes unsafe, unhealthy, or unsuitable because the landlord has failed to fix reported problems. Richmond Council is legally required to maintain key services such as heating, plumbing, electrics, and the home's structural integrity.

If you’ve reported problems that have not been fixed properly or have kept coming back, you may have grounds for a legal claim. Tenants have reported issues with damp, mould, broken boilers, leaks, and faulty electrics that have gone unresolved for weeks or even months.

Premier Legal Assist works with expert solicitors who manage everything for you, from gathering evidence to contacting the Council and securing legally binding repair orders and compensation. All on a no-win, no-fee basis. 

Start your claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

If Richmond Council has failed to fix these issues despite you reporting them, legal support can help you get the repairs done and, where eligible, claim compensation. 

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Richmond Council Claims FAQs

Yes. If you've reported disrepair such as damp, black mould, leaks, broken heating, or unsafe electrics to Richmond Council, and nothing has been done or repairs were not completed properly, you may have a valid claim. We’ll review your situation for free and explain your options clearly.

Premier Legal Assist is a regulated claims management company. We work with a panel of specialist housing lawyers who know how to handle disrepair cases involving councils. While the Housing Ombudsman can be useful, legal action often results in faster and enforceable repairs. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

If needed, the solicitor may arrange an independent inspection, gather photos or medical records, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court.

We help tenants who are being let down by their landlord. We work with experienced, specialist no-win, no-fee housing disrepair lawyers who:

  • Understand the Council’s responsibilities and legal duties
  • Have experience handling claims involving housing associations and local councils
  • Fight for fair compensation and enforceable repairs
  • Operate on a no-win, no-fee basis 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

Once your solicitor takes on the case, they will give you an expected timeline and keep you updated throughout. Each case is different. It depends on:

  • The type and severity of the disrepair
  • Whether the Council responds to legal action
  • Whether Court proceedings are required 

Some cases are resolved quickly if the Council agrees to settle, while others may take longer.  

If your solicitor takes on your case, they will advise you about the value of your claim. If successful, compensation may cover:

  • Health problems caused by damp or poor housing conditions
  • Damage to your personal belongings
  • Not being able to use rooms in your home
  • Distress, inconvenience, or emotional impact 

If your case is eligible, your solicitor will assess your circumstances and work to secure the maximum amount you are legally entitled to. 

The Housing Ombudsman investigates complaints about social landlords like Richmond Council. You can use the Ombudsman service if you have completed the internal complaints process and still haven’t had a satisfactory outcome.

However, the Ombudsman’s decisions are not legally enforceable; while they may recommend repairs or compensation, Richmond Council is not required to comply.

Legal action through a solicitor can lead to a Court order requiring repairs and compensation. Premier Legal Assist helps tenants take this step with support from experienced no-win, no-fee solicitors. 

Get in touch with Premier Legal Assist today

If you are a Richmond Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.