Compensation for Housing Disrepair Claims

Redditch Borough Council

What you need to know

  • Redditch Borough Council manages approximately 6,000 council homes across the borough. As a social housing provider, the Council has a legal duty to ensure all its properties meet the required safety and maintenance standards.

  • In July 2025, the Council was given the second-lowest rating for consumer standards by the Regulator and found to have thousands of overdue repair jobs.

  • We work with specialist solicitors who deal with housing disrepair claims every day. If you live in a home rented from Redditch Borough Council and repairs have not been completed properly, we can help you take legal action on a no-win, no-fee basis.

Find out if you are eligible to claim against Redditch Borough Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Disrepair refers to any problem in your home that the landlord is legally responsible for fixing. This includes faults that affect your health, safety, or ability to use your home comfortably. It can also involve delays in carrying out essential repairs or poor workmanship that fails to resolve the issue.

If you have experienced these or similar issues and the Council has not resolved them, you may be entitled to make a claim for both repairs and compensation. Our partner solicitors will assess your case, arrange inspections, gather evidence, and manage all correspondence with the Council.

All of this is done on a no-win, no-fee basis.

Start your claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

If these issues have been reported but left unresolved, Premier Legal Assist can help you take action.

All claims are handled on a no-win, no-fee basis, meaning you do not pay anything unless your case is successful.

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Redditch Borough Council Claims FAQs

Yes. If you have reported problems such as mould, broken heating, leaks, or unsafe electrics to Redditch Borough Council and they have not fixed them within a reasonable time, you may be entitled to bring a claim. Our team will carry out a free assessment and let you know if your case qualifies.

Premier Legal Assist is a regulated claims management company. We work with expert solicitors who know how to handle disrepair cases involving councils. While the Housing Ombudsman can be useful, legal action often results in faster and enforceable repairs.

Start by filling out our short online claims form, where you tell us about the disrepair issue. One of our advisers will call you to talk about what happened when you reported the issue and what the Council has done so far.

If your case qualifies, we will refer you to a solicitor who will manage everything. This includes inspecting your home, collecting evidence, and sending legal notice to the Council. You will be kept informed throughout the process, and your solicitor will handle everything on a no-win, no-fee basis.

We work with solicitors who specialise in housing disrepair and understand how to deal with councils like Redditch. They know the legal obligations the Council must follow and how to build a strong case. You will be supported every step of the way and will not pay anything unless your case succeeds.

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Housing Ombudsman can be helpful, legal action is often more direct and effective.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

This depends on the type and severity of the disrepair, how long the issue has been going on, and whether Redditch Borough Council cooperates. Some cases are resolved within weeks, but others may take longer if Court action is needed.

If one of our panel solicitors takes on your case, they will give you a realistic timeline and will update you as your claim progresses.

If your solicitor takes on your case, they will advise you about the value of your claim. If your claim is successful, you may be compensated for:

  • Health problems caused by cold, damp, or unsafe conditions
  • Damage to your personal belongings
  • Being unable to use parts of your home
  • Stress, inconvenience, or discomfort caused by delays

Your solicitor will work to recover the full amount you are entitled to based on the evidence available.

The Housing Ombudsman is an independent service that investigates complaints about landlords such as Redditch Borough Council. If you have raised a formal complaint and the Council has not resolved the issue, you can ask the Ombudsman to review your case. They may recommend that repairs are carried out or that compensation is paid.

However, their decisions are not legally binding; Redditch Borough Council does not have to follow the Ombudsman’s recommendations. In fact, recent findings from the Regulator of Social Housing suggest that some repairs have been ignored even after repeated complaints.

If you want a legally enforceable outcome, legal action through a solicitor is often the best route. A solicitor can take your case to court and request an order that forces the Council to complete repairs and pay compensation. Premier Legal Assist connects tenants with expert solicitors who offer this service on a no-win, no-fee basis.

Get in touch with Premier Legal Assist today

If you are living in a Redditch Borough Council home and repairs are being ignored or delayed, you do not need to wait any longer. We can help you take legal action and claim compensation for the disruption you have experienced.

There is no fee to start and no cost unless your case is successful.

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.