Compensation for Housing Disrepair Claims

Pembrokeshire County Council

What you need to know

  • Pembrokeshire County Council manages council housing across towns and rural areas in west Wales. As the social landlord, the Council has a legal duty to ensure its homes are maintained to a safe and habitable standard. This includes keeping the structure and exterior in good repair, ensuring heating, plumbing, and electrical systems are working properly, and addressing problems such as damp or mould without unreasonable delay.

  • When repairs are left incomplete or are not carried out to a proper standard, tenants can be left in unsuitable living conditions. Common issues for tenants in Pembrokeshire include faulty boilers, roof leaks, damp and mould in bedrooms and living areas, and problems with electrics or plumbing. These issues can cause disruption to everyday life, damage possessions, and even impact health.

  • At Premier Legal Assist, we support tenants in Pembrokeshire and across Wales who are living with disrepair by connecting them with solicitors who specialise in housing disrepair claims against councils like Pembrokeshire. All claims are run on a no-win, no-fee basis.

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

Housing disrepair means that your rented home has fallen below the standard that the law requires your landlord to maintain. For social housing tenants in Pembrokeshire, this refers to any situation where the property is no longer safe, healthy, or suitable to live in because the landlord has failed to carry out its legal duties.

This could involve problems with the structure and exterior of the home, such as leaking roofs, cracked walls, or defective guttering. It also covers essential services like heating, hot water, plumbing, and electrics. If these are not working correctly and the landlord has not acted within a reasonable timeframe after being reported, the property is classed as being in disrepair.

Disrepair is more than just inconvenience; it can cause major health and safety issues. When these problems are ignored or patched up without a lasting fix, the landlord may be breaching its legal responsibilities.

If Pembrokeshire County Council has not dealt with these types of complaints after you reported them, you may have the right to bring a housing disrepair claim. Our panel of specialist housing disrepair lawyers can help ensure that the necessary repairs are completed and that you receive compensation for the impact the disrepair has had on your health, comfort, and daily life. 

Start your claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken doors and windows

If you have reported these problems and they remain unresolved, you may be entitled to enforce repairs and claim compensation.

All claims are handled on a no-win, no-fee basis. 

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Pembrokeshire County Council Claims FAQs

Yes. If you’ve reported problems such as damp, leaks, broken heating, or unsafe electrics and they have not been resolved within a reasonable time, you may be entitled to make a claim. Even if some repairs have been attempted, if the issues keep returning or were not fixed properly, you could still qualify. We offer a free consultation to assess your case.

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors. The solicitor may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court.

We work with solicitors who are specialists in housing disrepair law and who understand the obligations of councils like Pembrokeshire. With our help, you can:

  • Enforce repairs that have been delayed or ignored
  • Claim compensation for inconvenience, health issues, or damaged belongings
  • Have your case managed from start to finish with no upfront costs

Premier Legal Assist is a claims management company that focuses on helping housing tenants across Wales to enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded.

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period. 

If one of our panel solicitors takes on your case, they will explain the timescales in full. The time required depends on the type of disrepair, how long it has been ongoing, and how Pembrokeshire Council responds once legal action begins.

Some claims are resolved quickly when repairs are carried out after legal notice, while others may take longer if court proceedings are necessary. 

If one of our panel solicitors takes on your case, they will explain the options available to you.

Compensation may be awarded for: 

  • Damage to furniture, clothes, or electrical items. 
  • Health problems made worse by damp, mould, or unsafe conditions. 
  • Loss of use of parts of your home. 
  • Distress, inconvenience, and disruption caused by poor conditions.

The Housing Ombudsman is an independent body that investigates complaints about social landlords, including Kingston Council. If you have exhausted the Council’s complaints process and are still unhappy, you can escalate your complaint to the Ombudsman.

The Ombudsman can recommend remedies such as repairs or compensation. However, unlike a court, their decisions are not legally binding, which means they cannot force the landlord to act. If you want a binding outcome, such as court-ordered repairs or enforceable compensation, taking legal action through a solicitor is usually the more effective route. Premier Legal Assist can connect you with solicitors who will take your case forward on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Pembrokeshire County Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.