Understanding Your Rights for Housing Disrepair Claims Against Newport City Council

What you need to know

  • Newport City Council manages council housing across the city and surrounding areas and has a legal duty to ensure its homes are safe, secure, and maintained to a proper standard. This includes keeping the structure and exterior of homes in good repair, ensuring heating, plumbing, and electrical systems are working properly, and dealing promptly with issues such as damp, mould, or leaks when they are reported by tenants.

  • When these responsibilities are not met, tenants can be left living in uncomfortable or unsafe conditions, such as damp and mould returning after temporary fixes, heating and hot water failures, leaks from roofs or pipes, and electrical faults. These issues can cause damage to personal belongings, affect health, and make homes difficult to live in.

  • At Premier Legal Assist, we support tenants across Wales who are experiencing housing disrepair. We connect you with solicitors who specialise in housing disrepair claims against councils like Newport City Council. All claims are handled on a no win, no fee basis.

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

Housing disrepair refers to situations where your rented home has fallen into an unsafe, unhealthy, or unliveable condition due to your landlord’s failure to carry out repairs. As your managing landlord, Newport City Council is legally responsible for maintaining the structure and safety of your home and for fixing issues and complaints you report within a reasonable time.

You have the right to a home that is safe, dry, warm, and structurally sound, and if Newport City Council has failed to deal with problems you’ve reported, you may be entitled to make a no win, no fee claim for repairs and financial compensation.

We work with specialist housing disrepair solicitors who manage the claims process from start to finish, keeping you supported every step of the way. 

All claims are handled on a no win, no fee basis. 

Start your Newport City Council claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken locks, doors and windows

If you’ve raised any of these issues and they haven’t been fixed, you may have the basis of a case. Our panel of expert housing law solicitors will pursue your case on a no win, no fee basis.  

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Newport City Council Claims FAQs

Yes. If you’ve reported repair issues such as damp, leaks, heating faults, or electrical problems and they haven’t been fixed, then you may have the basis of a valid claim. Contact us for a free, no-obligation assessment.

Premier Legal Assist is a claims management company; we connect social housing tenants with housing law solicitors who are experienced in taking legal action against councils. Our team will assess your circumstances and refer you to a lawyer if your case qualifies. Legal action is often more effective than waiting on internal complaints or Ombudsman investigations.  

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

If needed, the solicitor may arrange an independent inspection, gather photos or medical records, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court. 

Our network of specialist housing disrepair solicitors has experience dealing with local authorities like Newport City Council. They know how to:

  • Ensure repairs are completed
  • Claim compensation where due
  • Keep you updated throughout the process  

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their housing rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

The time required depends on the severity of the disrepair, how much evidence is needed, and how the Council responds to the claim. If one of our panel solicitors takes on your case, they will explain the timescales in full. 

If one of our panel solicitors takes on your case, they will explain the options available to you. Grounds for compensation may include:

  • Parts of your home being uninhabitable
  • Damage to furniture, clothes, or personal belongings
  • Stress, inconvenience, or disruption
  • Health problems caused by disrepair such as damp or mould

If they take on your case, your solicitor will work to secure the maximum compensation for your claim. 

The Housing Ombudsman is an independent and free service that investigates complaints about social landlords across Wales, such as Newport City Council. You can escalate your case to the Ombudsman if you have gone through the landlord’s complaints process and are still unhappy with the outcome.

The Ombudsman can recommend that repairs are completed, compensation is offered, or service improvements are made. However, their decisions are not legally binding. If you want enforceable repairs and guaranteed compensation, legal action through a solicitor is often more effective. Premier Legal Assist can connect you with solicitors who will act on a no win, no fee basis.

Get in touch with Premier Legal Assist today

If you are a Newport Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.