If you live in a Liverpool City Council property that has not been properly maintained, you may be able to claim compensation. A housing disrepair claim lets tenants request both repairs and financial redress when issues such as damp, mould, leaks, electrical faults, infestations, or broken heating are ignored after being reported.
Liverpool City Council and its housing partners are legally obliged to keep homes safe and in good condition. If they fail to act, tenants can pursue a no-win, no-fee claim to secure the repairs they need and compensation for the impact on their health, safety, and quality of life.
Thousands of residents in Liverpool are living in council housing that is suffering from serious disrepair despite repeatedly reporting problems.
Liverpool City Council, along with its partner providers, is legally responsible for keeping your home safe, healthy, and in good repair. If you've raised concerns that haven’t been dealt with, you may be entitled to compensation.
At Premier Legal Assist, we provide housing disrepair claims and legal assistance in Liverpool. We support tenants through no-win, no-fee claims, helping you secure both the repairs you need and the compensation you deserve.
Find out if you’re eligible to claim for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair refers to damage or deterioration in your home that your landlord is legally obliged to fix. Liverpool City Council works with dozens of housing providers to manage around 60,000 social homes, yet nearly 1 in 5 fail to meet the Government’s Decent Homes Standard.
If you’ve reported problems such as damp, mould, leaks, electrical issues, infestations from mice, rats or insects, plumbing or heating faults, and no timely action has been taken by your landlord, you could be entitled to financial compensation and required repairs.
We work with legal specialists who handle housing disrepair cases involving Liverpool City Council and its partner housing associations. If your claim is valid, your solicitor will take care of everything: gathering evidence, communicating with the council, arranging for repairs, and securing your compensation.
Common repair issues that may qualify for compensation include:
Liverpool City Council recently committed to a major housing plan, yet with around 13,000 people on the housing waiting list and rising homelessness, many existing tenants are left in unsuitable homes for too long.
If you’re one of them, legal action may be the fastest way to get repairs completed and receive fair compensation. Valid claims are handled on a no-win, no-fee basis, with no upfront costs.
I’m not sure if I have a valid disrepair claim against Liverpool City Council. Can you help?
Yes. If you have reported problems such as damp, mould, leaks, electrical issues, or infestations and Liverpool City Council has not fixed them within a reasonable time, you may have a valid claim. Our team can review your case quickly and advise if you qualify.
Premier Legal Assist is a claims management company. You can also contact your landlord or the Housing Ombudsman directly. However, many tenants find legal assistance speeds up the process.
What is the claims process like?
We connect you with a solicitor who will assess your case, gather evidence, notify the council, and request repairs and compensation. Most claims are settled without going to court.
Why choose Premier Legal Assist for your housing disrepair claim?
We’ve helped tenants across the UK take legal action when landlords fail in their responsibilities. Here’s what you get with us:
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. While you can complain directly to Liverpool City Council or the Housing Ombudsman, our legal partners ensure that your concerns are heard and addressed without delay.
What will it cost me to make a claim?
There’s no upfront cost to you. If your claim is successful, your solicitor will deduct a success fee, usually up to 25%, from the final compensation. This will be explained clearly before you proceed.
Note: If you cancel after the 14-day cooling-off period, a cancellation fee may apply.
How long does the claims process take?
Most cases are resolved within 6–9 months. The timeline depends on the severity of the disrepair and how quickly Liverpool City Council responds.
As each case is unique, the time it takes to resolve a claim depends on several factors:
Your solicitor will give you a clear timeline and keep you updated throughout the process.
What kind of compensation could I receive?
Compensation is usually based on the impact of the disrepair, including damage to belongings, higher bills, and the effect on your health or quality of life. The average claim in the past six months was £1,895.
If they pursue your claim, your solicitor will advise you on the types of compensation that you may receive should your claim be successful. Compensation is assessed based on your individual circumstances, but you may be able to claim for:
The Housing Ombudsman is an independent service that investigates complaints about housing providers. If Liverpool City Council fails to act, the Ombudsman can review your case, but legal claims may achieve faster results.
If your home is suffering from serious disrepair and Liverpool City Council has failed to act, don't wait. Start your claim today and let us help you get the repairs and compensation you deserve.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
