Compensation for Housing Disrepair Claims

Hounslow Council

What you need to know

  • Hounslow Council manages and maintains a large number of council homes across the London borough. It has a legal duty to ensure these properties are kept safe, secure, and in a reasonable state of repair. This includes addressing problems such as damp, mould, leaks, heating faults, electrical issues, and structural defects.

  • If repairs are not carried out within a reasonable time after you have reported them, your living conditions may be affected. Disrepair can impact your health, damage your belongings, and cause unnecessary stress.

  • Premier Legal Assist is a regulated claims management company. We work with experienced housing disrepair solicitors who operate on a no-win, no-fee basis. If you are a Hounslow Council tenant with unresolved repair issues, we can help you claim for repairs and financial compensation.

Find out if you are eligible to claim against Hounslow Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair is when your home is in poor condition or unsafe because necessary repairs have not been completed within a reasonable time. Hounslow Council is responsible for maintaining the structure and exterior of the property, as well as essential systems such as plumbing, heating, and electrics. 

If you have reported an issue and it has not been resolved, or the problem keeps returning, you may be entitled to make a claim. 

Premier Legal Assist can connect you with a solicitor who will handle the process from start to finish, including gathering evidence, arranging an inspection, contacting the council, and taking legal action if required. All claims are handled on a no-win, no-fee basis. 

Start your Hounslow Council claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

If you have reported these problems to Hounslow Council and they remain unresolved, legal support could help you secure both repairs and compensation. 

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Hounslow Council Claims FAQs

Yes. If you’ve reported repair issues to Hounslow Council and they have not been fixed within a reasonable time, you may be entitled to make a claim. We can assess your situation for free. 

Premier Legal Assist is a regulated claims management company. We connect tenants with solicitors who are experienced in social housing disrepair. While you can go through Hounslow Council's complaints process or the Housing Ombudsman, legal action through a solicitor often leads to faster, enforceable results. 

You start by filling out our short online claims form. We will then arrange a free consultation to discuss: 

  • The problems you are experiencing 
  • When and how you reported them 
  • What action, if any, has been taken 
  • How the issues have affected you or your home 

If your case qualifies, we will refer you to a solicitor who will manage the claim from start to finish on a no-win, no-fee basis. 

When repair requests go unanswered, the law is on your side. We work with specialist housing disrepair claims lawyers who understand the legal duties of councils like Hounslow and know how to build a strong case to secure repairs and compensation. You will get: 

  • Expert legal support 
  • A clear and simple claims process 
  • No win, no fee representation

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Housing Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%. 

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

It depends on the type of disrepair, how long it has been ongoing, and how the landlord responds.  

If your claim is eligible and one of our panel solicitors takes the case on, they’ll give you a realistic timeframe and keep you informed throughout. 

If one of our panel solicitors takes on your case, they will explain the options available to you. Compensation may be awarded for: 

  • Health problems caused or worsened by disrepair 
  • Damage to your belongings 
  • Loss of use of parts of your home 
  • Distress, inconvenience, and disruption to daily life 

Your solicitor will assess your situation and pursue the maximum compensation you are entitled to. 

The Housing Ombudsman is a free, independent service set up to investigate complaints about social landlords such as Hounslow Council. They act as an impartial body to review whether your landlord has acted fairly, followed the correct processes, and met their legal and contractual obligations. 

You can approach the Ombudsman once you have completed Hounslow Council’s internal complaints procedure. This usually means you must give the council the chance to investigate and respond to your complaint before the Ombudsman will step in. If the Ombudsman finds fault, they may recommend that the council carries out specific repairs, improves its service, offers an apology, or pays compensation. 

It is important to understand that the Ombudsman’s role is to make recommendations, not to enforce legal orders. Their decisions are not binding in the same way a Court judgment is, which means that while most landlords follow the Ombudsman’s guidance, they are not legally required to do so. 

If you are seeking enforceable repairs or legally guaranteed compensation, taking formal legal action is often more effective. Premier Legal Assist can connect you with experienced housing disrepair lawyers who can take this step for you on a no-win, no-fee basis, meaning you pay nothing unless your case is successful. 

Get in touch with Premier Legal Assist today

If you are a Hounslow Council tenant living with unresolved disrepair, you have the right to a safe and habitable home. If your case is eligible, we can help you secure repairs and claim compensation. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.