Compensation for Housing Disrepair Claims

Hillingdon Council

What you need to know

  • Hillingdon Council manages thousands of social housing properties across the West London borough. It is legally responsible for ensuring all homes are safe, secure, and well-maintained.

  • Despite this responsibility, some tenants have reported serious disrepair issues, including long-term damp and mould, faulty boilers, leaks, and delays in repairs. In some cases, tenants have waited months for action, even after repeated complaints.

  • Premier Legal Assist is a regulated claims management company that works with specialist housing disrepair solicitors. Claims are handled on a no-win, no-fee basis. 

Find out if you are eligible to claim against Hillingdon Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to serious problems that Hillingdon Council has failed to fix after you have reported them. These are not minor issues; they are problems that affect your health, safety, or ability to live comfortably in your home.

Hillingdon council housing tenants have repeatedly complained about damp and black mould returning despite being "treated", and others have reported heating systems that stopped working entirely, sometimes during winter, and were not repaired for several weeks.

There have also been reports of faulty wiring, cracked brickwork, pest infestations, and unsecured doors or windows that left properties unsafe. In some cases, tenants have had to live with these conditions while being told that repairs were pending, only for appointments to be missed or cancelled with no explanation.

If you have experienced similar problems, and Hillingdon Council has failed to take action within a reasonable time, you could have grounds for a claim. Legal action can result in both compensation and a Court-enforceable order requiring repairs.

Start your claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

Every claim through Premier Legal Assist is handled on a no-win, no-fee basis. This means no cost to start and no risk if your case is unsuccessful.

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Hillingdon Council Claims FAQs

Yes. If you have reported a serious issue such as damp, heating failure, faulty electrics, or unsafe living conditions and Hillingdon Council has failed to fix it within a reasonable time, you may have a valid legal claim. Our team will review your case for free.

We work with solicitors who understand the housing responsibilities of local councils like Hillingdon and who know how to take action when repairs are delayed or ignored.

Premier Legal Assist is a claims management company; we connect social housing tenants with solicitors experienced in legal action against councils. Legal action is often more effective than waiting on internal complaints or Ombudsman investigations. 

First, complete our online claim form and briefly describe the disrepair issue and how long it has been ongoing. Once your details are received, a member of our team will call you to arrange a free consultation. We will ask what you reported to the council, when it was reported, and how they responded.

If your case meets the legal threshold for housing disrepair, we will refer you to one of our panel housing law solicitors. The solicitor may arrange an independent inspection, gather photos and reports. If the issue is not resolved after this, the solicitor may pursue ‘no win, no fee’ compensation through the Courts. 

We work with specialist housing disrepair claims lawyers who understand how to challenge local authorities like Hillingdon Council on behalf of tenants. These solicitors know how to:

  • Build strong cases using evidence and inspection reports
  • Apply legal pressure when repair delays are ongoing
  • Secure compensation and enforce repairs in Court

If you have tried the council's complaints process or contacted the Housing Ombudsman without success, legal action through Premier Legal Assist may be a more effective route.

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

The timeline depends on the severity of the disrepair, how long it has existed, and how Hillingdon Council responds after legal notice is given. Some cases are resolved quickly, especially if the council agrees to carry out repairs. Others may take longer if court action is needed.

If one of our panel solicitors takes on your case, they will explain the expected timeframe and keep you informed throughout. 

If one of our solicitors takes on your case, they will explain the options available to you. You may be eligible to receive compensation for:

  • Health problems linked to damp, cold, or poor conditions
  • Damage to your belongings
  • Loss of use of rooms or household facilities
  • Stress, inconvenience, or loss of enjoyment of your home

Your solicitor will assess your specific circumstances and advise on what you may be entitled to.

The Housing Ombudsman is a free and independent service that investigates complaints made by social housing tenants. Hillingdon Council is one of many landlords under their remit.

If you’ve used the council’s internal complaints process and still have no resolution, you can escalate to the Ombudsman. They may recommend that the council make repairs, apologise, or pay compensation.

However, their decisions are not legally binding, and many tenants choose to pursue legal action, which can enforce repairs through the courts. That’s where Premier Legal Assist comes in; we connect you with experienced housing disrepair solicitors who work on a no-win, no-fee basis.

Get in touch with Premier Legal Assist today

If you are a Hillingdon Council tenant living with unresolved disrepair, you have rights. We can help you take the next step.

There is no fee to begin and no payment unless your case is successful. Don’t wait any longer. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.