Compensation for Housing Disrepair Claims

Greenwich Council

What you need to know

  • Greenwich Council is responsible for thousands of council homes across the London borough. It has a legal duty to ensure its properties are safe, secure, and in good repair. This includes carrying out essential maintenance, fixing reported problems within a reasonable timeframe, and making sure homes are free from hazards that could affect tenants’ health.

  • Some Greenwich tenants report delays in repairs or problems recurring after being “fixed.” Where issues such as damp, leaks, or heating failures are not addressed properly, tenants may have grounds for a housing disrepair claim.

  • Premier Legal Assist connects Greenwich tenants to experienced housing disrepair solicitors who act on a no-win, no-fee basis. This means there are no upfront costs and nothing to pay unless your claim is successful. 

Find out if you are eligible to claim against Greenwich Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to serious issues in your home that Greenwich Council has failed to resolve after being reported. These are problems that cause damage, affect your health, or make your home unsafe or unfit to live in. 

Examples raised by tenants include damp and mould affecting bedrooms and living spaces, faulty boilers leaving families without heating or hot water, and leaks from roofs or plumbing. Some residents have also experienced electrical faults or structural issues. 

If you’ve experienced similar problems and Greenwich Council has not taken reasonable steps to fix them despite reporting your complaints, you may be entitled to compensation and a court-enforceable order for repairs. 

Start your claim against Greenwich Council with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

All claims are handled on a no-win, no-fee basis.  

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Greenwich Council Claims FAQs

Yes. If you have reported serious repair problems and complaints, such as damp, leaks, heating breakdowns, or unsafe electrics, and they have not been resolved within a reasonable time, you may have a valid claim. We will assess your case for free and, if eligible, connect you with a specialist housing law solicitor. 

Premier Legal Assist is a claims management company; we connect social housing tenants with solicitors who are experienced in taking legal action against councils for housing disrepair. Our team will assess your circumstances and refer you to a solicitor if your case qualifies. Legal action is often more effective than waiting on internal complaints or Housing Ombudsman investigations.

Start by completing our online claim form with details of the issues in your rented home. Once we receive your information, we will contact you for a free consultation where we will ask when the problems began, when you reported them, and what response you received. 

If your case qualifies, it will be passed to a solicitor who may arrange an inspection, gather supporting evidence, and send a formal legal notice to Greenwich Council. If the council still fails to act, your solicitor can take the matter to Court and you will not pay anything unless your case succeeds. 

We specialise in helping tenants enforce their rights. Our network of housing disrepair solicitors has experience holding local authorities like Greenwich to account. They know how to: 

  • Build strong legal cases based on evidence 
  • Enforce action when repairs are delayed or ignored 
  • Recover compensation for health impacts, stress, and inconvenience 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their housing rights. While the council complaints process and Housing Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%. 

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

This depends on the type of disrepair, how long the issue has been ongoing, and how Greenwich Council responds after being notified. Some claims are resolved quickly when the council acts after receiving legal notice, while others may take longer if Court proceedings are required. If one of our partner solicitors takes on your case, they will explain the timescales to you.  

If your case is successful, you may be entitled to compensation for: 

  • Health problems linked to poor housing conditions 
  • Damage to your furniture, clothes, or belongings 
  • Loss of use of rooms in your home 
  • Distress, inconvenience, or disruption to daily life 

If one of our panel solicitors takes on your case, they will explain the options available to you. 

The Housing Ombudsman is a free, independent service that deals with complaints made by tenants of social landlords such as Greenwich Council. Their role is to investigate whether the landlord has acted fairly, followed the law, and met its obligations to tenants. 

If you have completed Greenwich Council’s complaints process and are still unhappy, you can escalate your case to the Housing Ombudsman. They will review the evidence from both sides and can recommend solutions. However, it is important to understand that the Ombudsman’s decisions are not legally binding and while most landlords comply with their recommendations, they are not enforceable in the same way as a court order. This means that in some cases tenants can still be left waiting for action, even after a favourable Ombudsman decision. 

If you want a guaranteed, legally enforceable outcome, legal action is often the most effective route. Premier Legal Assist works with specialist housing disrepair solicitors who can take your case forward on a no-win, no-fee basis.  

Get in touch with Premier Legal Assist today

You do not have to live with unsafe or unhealthy housing conditions. If Greenwich Council has unreasonably failed to deal with your repair requests, we can help. 

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.