Compensation for Housing Disrepair Claims

Eastbourne Borough Council

What you need to know

  • Eastbourne Borough Council provides council housing across the town, with day-to-day housing services delivered through its Arm’s-Length Management Organisation, Eastbourne Homes Ltd. The Council is ultimately responsible for making sure these homes are safe, weatherproof, and kept in a proper state of repair.

  • Like all landlords, Eastbourne Borough Council must satisfactorily deal with issues such as damp, leaks, heating faults, and electrical problems once they are reported.

  • At Premier Legal Assist, we work with solicitors who are experts in housing disrepair cases. They act on a no-win, no-fee basis, so you pay nothing unless your claim succeeds. 

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

Start Your Claim Now

What is Housing Disrepair?

Housing disrepair is when your rented home falls into a condition that is unsafe or unhealthy. Housing disrepair happens when your home becomes unsafe, unhealthy, or unsuitable to live in because your landlord has not carried out repairs within a reasonable time.  

This can include living with mould or damp that spreads into living rooms or bedrooms, or with a heating and hot water system that has broken down and remains unfixed. Some tenants may face roof or guttering leaks that leave ceilings and walls damaged, while others struggle with electrical faults such as flickering lights, tripped circuits, or exposed wiring. 

Structural problems like cracked walls or loose fittings can also make a property unstable, and doors or windows that do not shut properly can leave your home insecure. These issues are not only inconvenient, they can affect your comfort, safety, and health. 

If you have reported problems like these to Eastbourne Borough Council (through Eastbourne Homes) and they have not been resolved properly, you may have the right to make a claim.  

Start your Eastbourne Borough Council claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken locks, doors and windows

If these problems and complaints remain unresolved despite being reported, legal action may be the quickest way to get them fixed and secure compensation. 

All claims are run on a no-win, no-fee basis. 

Start Your Claim Now

Eastbourne Borough Council Claims FAQs

Yes. If you've reported repair problems like damp, heating failures, infestations by insects or vermin, leaks, or unsafe electrics and they have not been dealt with in a reasonable timeframe, you may have grounds for a claim. Even if repairs were carried out, but the issue keeps returning, you could still be eligible. We provide a free consultation to review your case. 

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. 

The claims process begins with filling out our online claim form, after which a member of our team will then contact you for a free consultation to discuss your repair issues, when you reported them, and how the Council or Eastbourne Homes responded. 

If your case qualifies, we’ll pass it to a specialist firm of housing disrepair solicitors who will: 

  • Collect supporting evidence such as repair logs, photographs, or medical notes if needed. 
  • Arrange an independent property inspection if required. 
  • Contact Eastbourne Borough Council to demand urgent repairs and negotiate compensation. 
  • Take legal action through the courts if the landlord fails to act. 

Throughout the process, your solicitor will keep you updated. The claim will be handled on a no-win, no-fee basis. 

We work with solicitors who are experts in housing disrepair law and who know how to hold councils accountable. If your case is eligible, having specialist lawyers on your side will ensure that: 

  • Repairs are enforced more quickly. 
  • Compensation is claimed for damage, inconvenience, or health problems. 
  • Your case is managed professionally from start to finish. 

Premier Legal Assist is a claims management company that focuses on helping housing tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded.  

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period. 

This depends on the type of disrepair, how long it has been ongoing, and how Eastbourne Borough Council responds once legal proceedings begin. Some claims can be resolved quickly, while others may take longer if the case needs to go to court. 

If one of our panel solicitors takes on your case, they will explain the possible timescales in full.  

If one of our panel solicitors takes on your case, they will explain the options available to you. Compensation may include: 

  • Health problems made worse by poor housing conditions. 
  • Damage to belongings such as furniture, clothes, or electrical items. 
  • Loss of use of rooms in your home. 
  • Stress, inconvenience, or disruption to daily life. 

The Housing Ombudsman is an independent service that investigates complaints against social landlords like Eastbourne Borough Council and Eastbourne Homes. If you have followed the landlord’s complaints process and are still dissatisfied, you can take your case to the Ombudsman. 

The Ombudsman may recommend that repairs are completed or that compensation is awarded; however, their decisions are not legally binding. If you want enforceable repairs or guaranteed compensation, legal action through a solicitor is often the most effective option. Premier Legal Assist can put you in touch with specialist solicitors who will act on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you live in an Eastbourne Borough Council property and have unresolved disrepair issues, you may be entitled to claim. If your case is eligible, we can help you secure the redress you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.