Understanding Your Rights for Housing Disrepair Claims Against Ealing Council

Living in Ealing Council homes with damp, mould, leaks, heating or electrics problems: you can get repairs and compensation. We help with reporting housing disrepair issues in Ealing and seeking legal assistance for claims, plus understanding the process and policies related to housing disrepair claims in Ealing. A solicitor assesses your property, gathers evidence, contacts the landlord and the council, then pushes for repairs, or issues a formal letter of claim.

Most tenants face no upfront cost: our panel works on a no win, no fee basis. If you are a resident in the London borough of Ealing, tell us about the issues today and we will confirm if your housing disrepair case has merit, our service is clear, and we connect you to legal support. We deal with landlords and council teams daily.

What you need to know

  • Ealing Council manages thousands of homes in the London borough of Ealing and is legally required to maintain them in a safe condition.

  • Tenant feedback highlights recurring complaints: damp, leaks, mould, faulty electrics and heating, with protracted repairs often needing repeated requests or to be escalated before any action is taken.

  • Premier Legal Assist connects tenants with specialist housing disrepair solicitors who operate on a no-win, no-fee basis, helping you with housing disrepair claims and support in Ealing.

Find out if you’re eligible to claim against Ealing Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair includes anything that leaves your home unsafe, unhealthy, or unsuitable, such as persistent mould, damp, roof leaks, broken boilers, or faulty electrics. Ealing Council is legally bound to address these complaints promptly.

According to tenant surveys, over a third of tenants were unhappy with the repair service, and less than half felt the council listened to them. The Housing Ombudsman has repeatedly criticised Ealing Council for complaint handling failures, such as nine-month delays in resolving leaks, and has described practices as “severe maladministration”.

Our panel of solicitors specialises in legal claims against social landlords. From gathering evidence to securing independent inspections, issuing legal demands, and claiming full compensation, on a no‑win, no‑fee basis with no up-front cost to you.

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Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats and mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

Despite claims of working to specific timescales, tenants still report delays and ignored repairs that have been reported to Ealing Council. If this sounds familiar, get in touch today, we can help with reporting housing disrepair issues and legal advice for tenants.

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Ealing Council Disrepair Claims FAQs

Yes. If your Ealing Council home has damp, mould, leaks, faulty electrics or heating, pests, or structural issues that you reported and the council did not fix within a reasonable time, you may have a claim for repairs and compensation.

Premier Legal Assist is a claims management company that connects you with expert solicitors in housing law. While it's possible to go through the council's internal complaints process or escalate to the Housing Ombudsman, solicitor-led claims are often faster and produce legally binding outcomes.

Complete our short online claims form outlining the problems in your home, and a member of our team will schedule a free, no-obligation consultation to discuss:

  • What disrepair you’ve reported and when
  • How the council responded (if at all)
  • The impact on your health, safety, or property

If your situation qualifies, we’ll refer you to a specialist solicitor who manages everything from inspections and evidence to pressing for repairs and securing compensation, all on a no-win, no-fee basis.

Our solicitors have experience challenging councils like Ealing on essential repair failures. We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:

  • Understand Ealing’s contractor systems and frequent pitfalls
  • Are prepared to issue legal demands to compel action
  • Advocate for full compensation for stress, health impacts, and loss of home use

You’ll benefit from a clear process, no upfront cost, and strong legal support. Premier Legal Assist is a claims management company. While you can complain directly to Ealing Council or the Housing Ombudsman, taking legal action through our panel of solicitors often leads to more speedier and efficient results.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

If your solicitor takes on your case, they will provide an estimated timeframe. Timescales depend on factors like:

  • The nature and severity of the disrepair
  • Ealing Council’s responsiveness, and whether legal enforcement is needed
  • Potential court proceedings

Your solicitor will give you a clear estimated timeline and keep you informed every step of the way.

Typical heads of loss include loss of amenity when rooms are unusable, inconvenience, damage to belongings, and reasonable costs linked to the disrepair. Medical impacts may be considered where supported by evidence.

The Housing Ombudsman is an independent body that investigates complaints against social housing landlords, including Ealing Council. You can seek their help once the council’s internal complaints procedure is exhausted.

The Ombudsman can recommend repairs, apologise, or provide compensation, and identify mistakes like maladministration. However, their decisions are not legally binding, meaning Ealing Council does not legally have to act on the findings.

This is why legal action through a solicitor carries greater weight: it can lead to court orders compelling the council to carry out repairs and pay compensation. At Premier Legal Assist, we connect you with specialist solicitors who act on a no‑win, no‑fee basis, providing the most direct route to enforce your rights when complaints alone fail.

  1. Report and record issues with the council.

  2. Quick eligibility check with us.

  3. Evidence review and independent survey where suitable.

  4. Letter of claim to the landlord or council.

  5. Negotiation for repairs and compensation.

  6. Court is a last resort.

Many cases settle in months. Timings vary with issue severity and council response.

You pay no upfront fees for eligible cases. If your claim succeeds, a capped success fee may apply. Your solicitor will explain costs in writing before you decide.

Most cases settle without a hearing. If the council does not engage or delays repairs, court proceedings may be issued.

Get in touch with Premier Legal Assist today

You shouldn’t have to live in unsafe or unhealthy conditions. If you’re an Ealing Council tenant dealing with unresolved disrepair, we’re here to guide you toward repairs, reassurance, and any compensation you are owed.

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.