Compensation for Housing Disrepair Claims

Cornwall Council

What you need to know

  • Cornwall Council (through Cornwall Housing Ltd) manages over 10,000 homes across the county. The Council is legally responsible for ensuring that these properties are kept safe, secure, and in good repair.

  • Despite these obligations, the Housing Ombudsman has found severe cases where tenants lived with damp, mould, and leaks for long periods without proper action.

  • At Premier Legal Assist, we work with experienced, no-win, no-fee solicitors who can help Cornwall Council tenants take legal action to secure essential repairs and compensation where the landlord has failed to act following reported complaints.  

Find out if you’re eligible to claim against Cornwall Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

Housing disrepair is when your home falls into an unsafe, unhealthy, or unsuitable condition because your landlord has not carried out necessary repairs within a reasonable time. Cornwall Council has a duty to maintain the structure, exterior, and key services in its homes. 

If you have reported problems such as damp, mould, leaks, faulty heating, or unsafe electrics and they have not been properly fixed, you may be entitled to claim for both the repairs and financial compensation. 

Our panel of specialist housing solicitors will handle your case from start to finish, gathering evidence, arranging inspections, contacting Cornwall Council, and, if required, taking legal action to enforce repairs - all on a ‘no-win, no-fee’ basis. 

Start your claim against Cornwall Council with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken doors and windows

All claims are pursued on a no-win, no-fee basis, with no up-front cost.

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Cornwall Council Claims FAQs

Yes. If you’ve reported serious issues like damp, leaks, broken heating, or unsafe electrics and Cornwall Council has not resolved them within a reasonable time, you may have grounds for a claim.  

Premier Legal Assist is a claims management company. We assess your case for free and connect you with solicitors who specialise in disrepair claims against local councils. You do not need to use a claims management company, but taking legal action often results in faster, more effective outcomes than complaints alone. 

The process begins by completing our short online claim form and one of our advisers will contact you for a free consultation to ask about the problems you’ve reported, when you reported them, and what response you received. 

If your case qualifies, we’ll pass it to one of our panel solicitors, who may arrange a property inspection, gather evidence, and send a legal notice to Cornwall Council. If the Council fails to respond, your solicitor can take the case to court to secure repairs and compensation. 

We work with lawyers who specialise in housing disrepair cases and have experience holding councils like Cornwall to account. They know how to: 

  • Build a strong case based on evidence 
  • Apply legal pressure to secure repairs quickly 
  • Claim the maximum compensation available 

Premier Legal Assist is a claims management company that focuses on helping housing tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%. 

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

The timeframe depends on the type of disrepair, how long it has been ongoing, and how Cornwall Council responds once legal proceedings start. Some cases are resolved quickly, while others may take longer if court action is needed.  

If one of our panel solicitors takes on your case, they will explain the timescales in full. 

If one of our panel solicitors takes on your case, they will explain the options available to you. Compensation may be awarded for: 

  • Health problems caused by poor conditions such as damp and mould 
  • Damage to belongings like furniture, clothes, or electrical items 
  • Loss of use of rooms in your home 
  • Distress, inconvenience, or disruption to your daily life 

Each case is different. Your solicitor will advise you on what you could claim based on your situation.  

The Housing Ombudsman is an independent service that investigates complaints against social landlords such as Cornwall Council and its arm’s length management organisation (ALMO), Cornwall Housing Ltd. If you have raised a complaint with the Council and are still unhappy after completing its complaints procedure, you can escalate the matter to the Ombudsman. 

The Ombudsman will review the evidence and can recommend repairs, improvements to services, or compensation where the Council has failed to act appropriately. This can be an important route to highlight poor service and secure a response. 

However, Ombudsman decisions are not legally binding and while Cornwall Council is expected to comply, it is not legally forced to. If you need a guaranteed outcome, such as legally enforceable repairs or court-awarded compensation, taking legal action is often the stronger option. Premier Legal Assist can connect you with solicitors who pursue these cases on a no win, no fee basis. 

Get in touch with Premier Legal Assist today

If you are a Cornwall Council tenant living with unresolved disrepair, you don’t need to suffer in silence. Legal help is available to enforce repairs and claim the compensation you are owed. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.