Understanding Your Rights for Housing Disrepair Claims Against Conwy County Borough Council

What you need to know

  • Conwy County Borough Council manages council housing across towns and villages throughout North Wales and has a legal duty to make sure its homes are safe, secure, and properly maintained.

  • When these duties are not met, tenants can be left living in unsuitable or unsafe conditions such as persistent damp, heating and hot water breakdowns, leaking roofs, and electrical faults. These problems can cause damage to personal belongings, impact health, and make homes uncomfortable to live in.

  • At Premier Legal Assist, we support tenants across Wales who are struggling with housing disrepair. We connect you with solicitors who specialise in disrepair claims against councils like Conwy County Borough Council. Every claim is handled on a no-win, no-fee basis.

Find out if you’re eligible to claim for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

Housing disrepair happens when your rented home becomes unsafe, unhealthy, or unfit to live in because your landlord has failed to deal with repairs within a reasonable time after being reported. Conwy County Borough Council must ensure properties are structurally sound, free from serious hazards, and that essential services such as heating, hot water, plumbing, and electrics are maintained.

If you have reported a repair problem and it has not been resolved, or it keeps coming back after temporary fixes, you may be entitled to make a claim.

Our panel of specialist housing law solicitors will handle your case from start to finish, gathering evidence, arranging inspections, contacting the Council on your behalf, and, if necessary, taking legal action. All cases are managed on a no win, no fee basis. 

Start your claim against Conwy County Borough Council with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations
  • Electrical faults
  • Broken doors, locks and windows
  • Housing Ombudsman claims

If Conwy County Borough Council has failed to act after you reported problems, you may be entitled to both repairs and financial compensation. All claims are handled on a no win, no fee basis. 

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Conwy County Borough Council Disrepair Claims FAQs

Yes. If you’ve reported repair problems and complaints such as damp, leaks, heating faults, or electrical issues and they have not been resolved within a reasonable time, you may be eligible to claim. 

Premier Legal Assist is a claims management company; we connect social housing tenants with solicitors who are experienced in taking legal action against councils. Our team will assess your circumstances and refer you to a solicitor if your case qualifies. Legal action is often more effective than waiting on internal complaints or Ombudsman investigations.  

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

If needed, the solicitor may arrange an independent inspection, gather photos or medical records, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court. 

Our network of specialist housing disrepair solicitors has experience dealing with local authorities like Conwy County Borough Council. They understand the legal obligations of councils like Conwy and know how to enforce your rights. With our help, you can: 

  • Secure legally enforceable repairs
  • Claim compensation for inconvenience and poor living conditions
  • Be supported throughout the process with no upfront costs

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

The length of a claim depends on the type of disrepair, how long it has been ongoing, and how the landlord responds once legal action begins. Some cases are resolved quickly, while others take longer if court proceedings are needed.

If one of our panel solicitors takes on your case, they will explain the timescales in full. 

If one of our panel solicitors takes on your case, they will explain the options available to you.

Compensation may cover:

  • Damage to your personal belongings
  • Health problems caused by poor housing conditions
  • Loss of use of rooms in your home
  • Distress, inconvenience, or disruption 

The Housing Ombudsman is an independent body that investigates complaints made against social landlords across Wales, such as Conwy County Borough Council. You can escalate your complaint to the Ombudsman once you have gone through the landlord’s internal complaints procedure.

The Ombudsman can recommend that repairs are carried out, service standards are improved, or compensation is paid for poor complaint handling. This can be a useful way to hold a landlord to account; however, it is important to know that the Ombudsman’s decisions are not legally binding.

If you want a guaranteed outcome, such as enforceable repairs or court-awarded compensation, taking legal action is often the stronger option.

Premier Legal Assist works with solicitors who specialise in these claims and who operate on a no win, no fee basis. 

Get in touch with Premier Legal Assist today

If you are a Conwy County Borough Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.