Compensation for Housing Disrepair Claims

Colchester Borough Council

What you need to know

  • Colchester Borough Council owns council homes across the area, with housing services delivered through Colchester Borough Homes (CBH), its Arm’s-Length Management Organisation (ALMO). 

  • The Council remains legally responsible for ensuring its rental homes are safe, secure, and well-maintained, including ensuring the structure and essential services are in good repair and that hazards like damp or unsafe electrics are dealt with promptly.

  • At Premier Legal Assist, we work with solicitors who specialise in housing disrepair cases against councils and social housing providers. All claims are pursued on a no-win, no-fee basis. 

Find out if you are eligible to claim against Colchester Borough Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair occurs when your rented home becomes unsafe, unhealthy, or unsuitable to live in because your landlord has not carried out repairs within a reasonable time. This is more than a minor inconvenience; disrepair can cause serious risks to health, damage your possessions, and affect your quality of life. 

For Colchester tenants, disrepair might mean damp or mould that keeps returning despite being reported or treated, faulty electrics or leaks from roofs, gutters, or pipes causing water damage inside the property. 

If you have reported disrepair, Colchester Borough Council (via CBH) has failed to act, or if repairs were temporary and the problem keeps coming back, you may be entitled to claim. Our panel of specialist housing law solicitors will handle everything, from evidence gathering and inspections to contacting the landlord and, if needed, taking legal action. All claims are run on a no-win, no-fee basis. 

Start your Colchester Borough Council claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

If these issues have affected you and Colchester Borough Council has not resolved them after being reported, you may be entitled to both repairs and compensation. 

All claims are handled on a no-win, no-fee basis. 

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Colchester Borough Council Claims FAQs

Yes, we can. If you have reported serious repair issues such as damp, leaks, heating faults, or unsafe electrics and they have not been dealt with properly, you may have a valid claim. Even if repairs were attempted, but the problem keeps returning, you could still be entitled to compensation. We offer a free consultation to assess your situation. 

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. 

The process starts with completing our online claim form. Once we receive your details, we will contact you for a free consultation to discuss your complaints and issues, when you reported them, and how they have been handled. 

If your case is accepted, we will refer it to a specialist housing lawyer who will: 

  • Gather evidence such as repair logs, photos, or medical records where relevant. 
  • Arrange an independent inspection of your home if required. 
  • Contact Colchester Borough Council or CBH to demand repairs and negotiate compensation. 
  • If necessary, begin Court proceedings to enforce a legally binding outcome. 

Your solicitor will keep you informed throughout, and the claim will be managed on a no-win, no-fee basis. 

We work with solicitors who specialise in housing disrepair claims against councils and housing providers. They understand the legal responsibilities of landlords like Colchester Borough Council and have experience in building strong cases. With our support, you can: 

  • Enforce repairs quickly and effectively. 
  • Claim compensation for the impact on your health, belongings, and quality of life. 
  • Have your case handled professionally with no upfront costs. 

Premier Legal Assist is a claims management company that focuses on helping housing tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded.  

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period. 

This depends on the type of disrepair, how long the problem has been ongoing, and how quickly Colchester Borough Council responds once legal action starts. Some cases can be resolved quickly if the Council acts promptly, while others take longer if court proceedings are needed. 

If one of our panel housing solicitors takes on your case, they will explain the timescales in full.  

If one of our panel solicitors takes on your case, they will explain the options available to you. Compensation may cover: 

  • Damage to personal belongings such as clothing, furniture, or electrical items. 
  • Health problems caused or made worse by damp, mould, or unsafe conditions. 
  • Loss of use of parts of your home. 
  • Distress, inconvenience, or disruption to daily life. 

Your solicitor will assess your circumstances and work to recover the maximum compensation available. 

The Housing Ombudsman is an independent service that investigates complaints about social landlords such as Colchester Borough Council and Colchester Borough Homes. If you have completed the Council's complaints procedure and are still dissatisfied, you can escalate your complaint to the Ombudsman.

The Ombudsman can recommend that repairs are carried out or that compensation is paid, but their decisions are not legally binding. If you need enforceable repairs or guaranteed compensation, legal action through a solicitor is often the most effective option. Premier Legal Assist can connect you with housing disrepair solicitors who act on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Colchester Borough Council tenant and are living with unresolved repair issues, you don’t have to put up with poor conditions. If your case is eligible, then with our help, you can secure both repairs and compensation. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.