Compensation for Housing Disrepair Claims

Cheltenham Borough Council

What you need to know

  • Cheltenham Borough Council owns and manages rented council homes across the borough and is legally responsible for ensuring that its homes are safe, secure, and in good repair.

  • This means the Council must deal with problems such as damp, mould, heating faults, electrical faults, leaks, and structural issues within a reasonable time after they are reported.

  • At Premier Legal Assist, we connect tenants with specialist housing law solicitors who act on a no-win, no-fee basis. If Cheltenham Borough Council has failed to resolve reported repair problems in your home, you may be entitled to compensation and enforceable repairs. 

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What is Housing Disrepair?

Housing disrepair occurs when your rented home becomes unsafe, unhealthy, or unsuitable to live in because your landlord has not carried out necessary repairs. This goes beyond inconvenience; poor conditions can damage your health, affect your daily life, and reduce your enjoyment of your rental home. 

For Cheltenham tenants, examples of disrepair might include: 

  • Persistent damp or mould that returns after treatment. 
  • Leaks from roofs, gutters, or pipes that cause water damage. 
  • Heating and hot water systems breaking down in cold weather. 
  • Faulty or unsafe electrical wiring and sockets. 
  • Structural problems such as cracks in walls or defective brickwork. 
  • Broken or insecure windows, doors, or locks. 

If you have reported these issues and Cheltenham Borough Council has failed to deal with them properly, you may be able to make a no-win, no-fee claim for repairs and compensation. Our panel of specialist housing law solicitors manage the process from start to finish, from collecting evidence and arranging inspections to pursuing legal action if necessary. 

Start your Cheltenham Borough Council claim with Premier Legal Assist

Some examples of disrepair that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats, mice)
  • Electrical faults
  • Broken doors, windows and locks

If Cheltenham Borough Council has failed to resolve these issues despite being told, you may be entitled to claim both repairs and financial compensation. 

All claims are run on a no-win, no-fee basis. 

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Cheltenham Borough Council Claims FAQs

Yes. If you’ve reported repair problems and complaints such as damp, mould, leaks, heating faults, or unsafe electrics and they haven’t been resolved in a reasonable time, you may have a valid claim. Even if repairs have been attempted, if the problem keeps coming back or was not fixed properly, you could still be eligible. We provide a free, no-obligation consultation to assess your case. 

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint; you can complain to your landlord or refer it to the Housing Ombudsman yourself for free. 

It begins with you filling out our short online claim form. Once submitted, a member of our team will contact you to discuss your repair issues and how Cheltenham Borough Council has responded. 

If your case qualifies, it will be passed to a housing disrepair solicitor who will: 

  • Collect evidence such as repair logs, photos, or medical records if relevant. 
  • Arrange for an independent inspection of your home where needed. 
  • Contact Cheltenham Borough Council to demand repairs and negotiate compensation. 
  • Take legal action if necessary to secure a binding outcome through the courts.

You will be kept updated throughout, and the entire process is run on a no-win, no-fee basis. 

We work with lawyers who specialise in housing disrepair cases. They know how to hold councils to account when repairs are delayed or ignored. With our help, you can: 

  • Enforce repairs through legally binding action. 
  • Claim compensation for distress, health issues, or damaged belongings. 
  • Receive clear advice and support from start to finish. 

Premier Legal Assist is a claims management company that focuses on helping housing tenants enforce their rights. While the council complaints process and Housing Ombudsman can be helpful, legal action is often more direct and effective

There is no upfront fee for assessing your case. If your claim is successful, legal fees (usually 25% of the compensation) will be deducted from the total awarded.  

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period. 

If one of our panel solicitors takes on your case, they will explain the timescales in full. This depends on the type of disrepair, how long it has been ongoing, and how quickly Cheltenham Borough Council responds once legal action is taken.  

Some cases are resolved quickly, while others may take longer if they go to court. Your solicitor will give you a clearer timescale after reviewing your case. 

If one of our panel solicitors takes on your case, they will explain the options available to you. Compensation can cover: 

  • Health problems caused or made worse by poor housing conditions. 
  • Damage to belongings such as furniture, clothes, or electrical goods. 
  • Loss of use of rooms in your home. 
  • Stress, inconvenience, and disruption to your daily life. 

Your solicitor will assess your circumstances and claim the maximum compensation available. 

The Housing Ombudsman is an independent service that investigates complaints against social landlords like Cheltenham Borough Council. If you have gone through the Council’s complaints process and are still dissatisfied, you can escalate your case to the Ombudsman. 

The Ombudsman can recommend that repairs are completed or that compensation is paid, but their decisions are not legally binding. For a guaranteed outcome, such as enforceable repairs or court-ordered compensation, legal action through a solicitor is often the most effective route.  

Premier Legal Assist can connect you with housing disrepair solicitors who act on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Cheltenham Borough Council tenant and are struggling with unresolved repairs, you do not need to put up with poor conditions. If your case is eligible, then we can help you secure both the repairs and the compensation you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.