Compensation for Housing Disrepair Claims

Cardiff Council

What you need to know

  • Cardiff Council manages upwards of 17,000 social homes and is legally obliged to maintain them in a safe, secure, and habitable condition for its tenants.

  • Tenants reporting serious problems like damp, leaks, faulty heating, electrical hazards, or structural issues may be entitled to repairs and compensation if these haven't been resolved in a reasonable timeframe.

  • At Premier Legal Assist, we connect tenants with specialist housing disrepair solicitors who work on a no-win, no-fee basis, helping secure essential repairs and pursue legal redress where Council action falls short.

Find out if you’re eligible to claim against Cardiff Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair covers issues that make a home unsafe or uninhabitable. This can include persistent mould or damp, broken heating, leaks, electrical faults, structural cracks, infestations, or unsafe fixtures. Cardiff Council has a statutory duty to address these promptly once they have been reported.

Between October 2023 and October 2024, Cardiff dealt with 396 tenant complaints related to damp, mould and disrepair, spending over £830,000 on remediation and repairs. Tenant surveys reflect concerns, and complaint handling satisfaction remains low despite improvements.

If you’ve experienced unaddressed repair problems, our expert legal partners will manage inspections, compile evidence, issue formal repair demands, and negotiate compensation, all on a ‘no-win, no-fee’ basis, with no upfront cost to you.

Start your claim with Premier Legal Assist

Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats and mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

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Cardiff Council Disrepair Claims

Yes. If you’ve reported serious issues such as leaks, damp, mould growth, unsafe electrics, or heating breakdown and Cardiff Council hasn’t resolved them within a reasonable time, you may have grounds for a claim. Delays, repeated failures, or poor communication strengthen your case.

Premier Legal Assist is a regulated claims management firm that works with experienced solicitors specialising in council housing claims, often achieving faster, enforceable outcomes than relying on complaints alone.

Start by completing a brief online form where you describe the issues you have reported and how they affect your home and wellbeing, and we call you for a free no-obligation consultation.

If your case qualifies, you will be referred to a specialist housing law solicitor. They will arrange inspections, gather evidence, send formal legal requests for repairs, and negotiate compensation all on a no‑win, no‑fee basis.

We work with experienced, specialist housing disrepair lawyers who understand Cardiff Council’s legal obligations. They will gather detailed evidence, apply legal pressure to ensure repairs are made, and pursue a claim for full compensation for any linked health issues, property loss, stress, and inconvenience.

You will receive clear guidance and support at every stage, with no upfront fees.

Premier Legal Assist is a claims management company. While you can complain directly to the Council or the Public Services Ombudsman, taking legal action through our panel of solicitors often leads to more efficient results.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

The timeline depends on how severe the disrepair is, how long it has persisted, how responsive Cardiff Council is, and whether expert reports or Court proceedings are needed. Once your case is accepted, your solicitor will provide an estimated timeframe and keep you updated throughout the compensation claims process.

If one of our solicitors takes on your case, they will talk you through the types of compensation that are available and what you may be able to claim for.

Possible compensation may cover:

  • Loss of use of part(s) of your home
  • Health impacts such as respiratory issues from damp or cold
  • Damage to personal belongings
  • Emotional distress, inconvenience, and reduced quality of life

Each case is different - your solicitor will aim to secure the maximum compensation allowed by law.

The Public Services Ombudsman for Wales investigates complaints about housing provided by Cardiff Council. You can escalate after completing the Council's internal complaint process.

The Ombudsman may recommend repairs, apologies, or compensation, but cannot enforce those recommendations; compensation has been awarded in some cases, but without legal demands, the council may still delay or ignore repairs.

Legal claims through a solicitor offer a stronger outcome because they can result in binding court orders that force the council to make repairs and pay compensation. Premier Legal Assist can help you access this legal route on a no‑win, no‑fee basis.

Get in touch with Premier Legal Assist today

If you are living in a Cardiff Council property with unresolved disrepair, you do not need to suffer any longer. Start your claim now to access specialist legal advice, secure prompt repairs, and where appropriate seek the compensation you are due.

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.