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Understanding Your Rights for Housing Disrepair Claims Against Bromley Council

What you need to know

  • Bromley Council oversees social housing across the London borough, working with housing associations and providers to ensure residents have safe and well-maintained homes. As the local authority, the Council is responsible for ensuring that all properties meet the required living standards.

  • When these responsibilities are not met, tenants can be left living in unsuitable or unsafe conditions, such as persistent damp and mould, leaks from roofs and pipes, broken heating and hot water systems, and electrical faults. These problems can lead to damaged belongings, health concerns, and significant disruption to daily life.

  • At Premier Legal Assist, we support tenants in Bromley and across London who are living with disrepair. We connect you with solicitors specialising in housing disrepair claims against councils and housing providers. All claims are handled on a no-win, no-fee basis.

Find out if you’re eligible to claim against the Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

What is Housing Disrepair?

Housing disrepair refers to situations where your home is unsafe, damaged, or unfit because your landlord hasn't done necessary repairs. Bromley London Borough Council is legally responsible for maintaining the structure of your home, heating, water systems, and electrics.

If you've reported an issue such as damp, mould, leaks, faulty wiring or a broken boiler and Bromley Council has failed to act within a reasonable time, you may be entitled to compensation. In the most serious cases, tenants have had to live with ongoing disrepair for years, impacting their health and well-being.

Premier Legal Assist works with panel solicitors who specialise in housing disrepair cases. They’ll manage the process from start to finish and push for repairs and compensation, all on a no-win, no-fee basis. 

Start your claim with Premier Legal Assist

Common repair issues that may qualify for compensation include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations (rats/mice)
  • Electrical faults
  • Broken doors and windows

If Bromley Council has failed to resolve any of these problems after being reported, legal support may help you claim both repairs and financial compensation. 

Bromley Council Claims FAQs

Yes, absolutely. If you've reported a repair issue that hasn't been resolved, or the same problem keeps returning, we can assess your case for free. You might be entitled to compensation even if Bromley Council has attempted repairs.

Premier Legal Assist is a regulated claims management company. We work with expert solicitors who know how to handle disrepair cases involving councils. While the Housing Ombudsman can be useful, legal action often results in faster and enforceable repairs. 

First, complete our online claim form describing the disrepair issue and how long it has been ongoing. If your case is eligible, we will refer you to one of our panel housing law solicitors.

If needed, the solicitor may arrange an independent inspection, gather photos or medical records, and send a formal legal notice to the Council. If the Council still fails to carry out repairs, the solicitor can take the matter to Court.

We help tenants whose landlords haven’t acted fairly or quickly enough. We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:

  • Understand the Council’s obligations 
  • Have experience dealing with similar cases
  • Can take legal steps to enforce repairs and claim compensation
  • Work on a no-win, no-fee basis, so there's no upfront cost 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

If your case is eligible, and once your solicitor takes on the case, they will give you an expected timeline and keep you updated throughout. The timeline depends on:

  • The nature of the disrepair
  • Whether the Council cooperates or delays
  • Whether Court action is needed 

If your solicitor takes on your case, they will advise you about the value of your claim. If your claim is successful, you may receive compensation for:

  • Physical or mental health issues caused by disrepair
  • Damage to clothes, furniture, or other belongings
  • Inability to use parts of your home
  • Distress, inconvenience, and reduced quality of life

Your solicitor will work to secure the maximum amount you’re legally entitled to. 

The Housing Ombudsman is a free, independent service that investigates complaints against landlords like Bromley Council. If your issue hasn’t been resolved through Bromley Council’s complaints process, you can refer it to the Ombudsman.

However, Ombudsman decisions are not legally binding; even if they recommend repairs or compensation, Bromley Council doesn’t have to follow their advice. Legal action through a solicitor may result in enforceable outcomes, including Court orders and financial compensation.

Premier Legal Assist helps tenants take this step, connecting you with specialist solicitors who work on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Bromley Council tenant living with unresolved reported repair complaints, you don’t have to accept poor housing conditions. If your case is eligible, with our help, you can secure both the repairs you need and the compensation you deserve.

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.