Compensation for Housing Disrepair Claims

Torus62 Limited

What you need to know

  • Torus62 Limited is part of the Torus Group, one of the largest housing associations in the North West. It manages over 40,000 homes across Liverpool, St Helens, Warrington, and nearby areas.

  • As a registered provider of social housing, Torus62 Limited has a legal responsibility to keep its properties safe, secure, and in good repair; however, tenants have reported issues such as damp, mould, leaks, heating breakdowns, and delays in non-emergency repairs. 

  • At Premier Legal Assist, we connect tenants with solicitors who specialise in housing disrepair claims. All cases are managed on a no-win, no-fee basis.

Find out if you are eligible to claim against Torus62 Limited for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair happens when your rented home is in an unsafe, unhealthy, or unfit condition because repairs have not been carried out in a reasonable time. 

Torus62 Limited is legally responsible for fixing reported problems, including issues with heating and hot water, plumbing, electrics, roofing, and the structure of your home. If reported repairs and complaints are ignored, delayed, or poorly completed, you may be entitled to make a claim. 

If your case is eligible, our panel of specialist housing lawyers will handle your case from start to finish, including gathering evidence, arranging inspections, and taking legal action if needed. All claims are pursued on a no-win, no-fee basis. 

Start your claim against Torus62 with Premier Legal Assist

The range of housing disrepair complaints commonly includes:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestation
  • Vermin infestation
  • Faulty plumbing, heating and broken boiler
  • Electrical faults
  • Broken doors and windows
  • Housing Ombudsman claims

If you have reported these problems and they remain unresolved, legal action may help you secure both repairs and compensation. All claims are handled on a no-win, no-fee basis.  

Start Your Claim Now

Torus62 Limited Disrepair Claims FAQs

Yes. If you’ve reported repair problems such as damp, leaks, heating breakdowns, or unsafe electrics and they have not been resolved properly, you may have grounds for a claim. We provide a free, no-obligation assessment of your case.  

Premier Legal Assist is a claims management company; we connect social housing tenants with solicitors who are experienced in taking legal action against social landlords like Torus62. Our team will assess your circumstances and refer you to a solicitor if your case qualifies. Legal action is often more effective than waiting on internal complaints or Ombudsman investigations.  

It begins with completing our short online claim form. We’ll then contact you for a free consultation to discuss your situation. If your case qualifies, we will refer you to a solicitor who will: 

  • Review your claim in detail 
  • Collect evidence and arrange inspections 
  • Contact Torus62 Limited on your behalf 
  • Take legal action if needed to enforce repairs and secure compensation 

Everything is done on a no-win, no-fee basis, so there is no upfront cost. 

We work with solicitors who are specialists in housing disrepair cases. They understand the legal obligations of large landlords such as Torus62 Limited and know how to: 

  • Enforce timely repairs 
  • Secure maximum compensation for inconvenience, damage, or health issues 
  • Handle your claim from start to finish without any upfront costs 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the social landlord’s complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%. 

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

This depends on the severity of the disrepair, how long it has been ongoing, and how Torus62 Limited responds once legal action begins. Some claims are resolved quickly, while others may take longer if court proceedings are needed.  

If one of our panel solicitors takes on your case, they will explain the timescales in full. 

If one of our solicitors takes on your case, they will explain the options available to you. You may be entitled to compensation for: 

  • Damage to belongings 
  • Health problems linked to poor housing conditions 
  • Loss of use of rooms in your home 
  • Distress, inconvenience, or disruption to your daily life 

Your solicitor will work to secure the maximum compensation for your claim. 

The Housing Ombudsman is an independent service that investigates complaints about landlords like Torus62 Limited. If you have gone through the landlord’s complaints process and are still dissatisfied, you can take your case to the Ombudsman. 

The Ombudsman can recommend that repairs are completed or that compensation is paid. However, their decisions are not legally binding. If you need enforceable repairs or guaranteed compensation, legal action through a solicitor is often the most effective route. Premier Legal Assist can connect you with expert solicitors who will act on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Torus62 Limited tenant and have reported repair issues that remain unresolved, you may have the right to claim. 

If you are eligible, Premier Legal Assist can help you secure the repairs you need and the compensation you deserve.  

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.