Yes. If you've reported repair issues to Stonewater and they've not been resolved promptly, you may have a valid claim. This includes problems such as persistent damp and mould, broken heating, structural internal and external damage, or electrical hazards.
What you need to know
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Thousands of social housing tenants in the UK live in homes affected by damp, leaks, electrical faults and other disrepair that can impact their health and daily lives.
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Stonewater is one of the UK's largest housing associations, managing nearly 40,000 homes across England. As a social landlord, Stonewater is legally responsible for ensuring that its homes are safe, habitable, and well-maintained. If you've reported issues and Stonewater has failed to act, you may be entitled to compensation.
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At Premier Legal Assist, we connect tenants to specialist ‘no-win, no-fee’ housing disrepair solicitors, helping you obtain the necessary repairs and seek compensation for the harm or inconvenience caused by Stonewater's inaction.
Find out if you’re eligible to claim against Stonewater for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
What Counts as Housing Disrepair?
Housing disrepair happens when your landlord fails to carry out essential repairs, making your home unsafe or unfit to live in. Stonewater has a legal duty to fix issues in your home within a reasonable period following a complaint of disrepair.
If you've contacted Stonewater about a problem and nothing has been done or repairs were delayed or poorly handled, you may be eligible to claim for both the repairs and compensation. Many tenants report recurring problems, including persistent damp and mould, electrical faults, water leaks, broken heating systems, and vermin/insect infestations.
We work with a panel of specialist housing disrepair solicitors who, working on a ‘no-win, no-fee’ basis, specialise in claims against social landlords, such as Stonewater. If your case is accepted, your solicitor will handle the process, from evidence gathering and inspections to legal negotiations, even Court representation, so you can focus on getting your life back on track and living comfortably again.
Start your claim with Premier Legal Assist
Common disrepair issues that may form the basis of a claim include:
- Mould, fungus or damp
- Leaks, flooding or water damage
- Cracks and structural damage
- Defective roofing or gutters
- Defective brickwork
- Insect infestations
- Faulty plumbing, heating and broken boilers
- Vermin infestations (rats/mice)
- Electrical faults
- Broken doors, windows, and locks
- Housing Ombudsman claims
Despite Stonewater’s commitment to providing decent housing and sustainability, many tenants still face long delays when reporting repair problems. If that sounds familiar, legal support could help get things moving – get in touch today.
Housing Disrepair Claims
Stonewater Disrepair Claims FAQs
I'm unsure if I have a claim against Stonewater. Can you help?
What’s the process for making a disrepair claim against Stonewater?
Fill out our short online claims form to describe the repair issues in your Stonewater property; it only takes a few minutes.
We’ll then call you for a free, no-obligation consultation to ask about:
- What problems you've reported
- How long they’ve been ongoing
- What action Stonewater has taken (if any)
- How it’s affected your health, home, or belongings
If you are eligible, we’ll connect you with one of our trusted housing disrepair solicitors, who will take over your case on a no-win, no-fee basis.
Why should I use Premier Legal Assist for my Stonewater claim?
At Premier Legal Assist, we help social housing tenants hold large landlords, such as Stonewater, accountable when they fail in their duties.
We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:
- Are experienced in dealing with Stonewater claims
- Know how to push for urgent repairs
- Aim to secure the maximum compensation you deserve
- Can take your case to Court on your behalf to get redress
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Stonewater?
There’s no upfront cost. If your case is successful, your solicitor will take a success fee (usually 25% of your compensation) from your final payout.
Before anything begins, your solicitor will clearly explain any fees. If you change your mind after the 14-day cooling-off period, cancellation fees may apply.
How long does a housing disrepair claim take against Stonewater?
It depends on the extent of the disrepair and Stonewater's responsiveness. Generally, your solicitor will provide a timeline after reviewing your case.
The timeframe depends on:
- The severity and complexity of the disrepair
- Whether legal proceedings are needed
- How quickly Stonewater responds
Once your solicitor takes on the case, they’ll give you a realistic estimate and update you regularly.
What kind of compensation could I receive for my housing disrepair claim?
Your solicitor will assess your case and advise you on the likely value of your claim. You may be eligible for compensation if disrepair has caused:
- Parts of your home to become uninhabitable
- Health issues (e.g., from damp or mould)
- Damage to your possessions
- Stress, discomfort, or loss of enjoyment
Each case is different, but your solicitor will fight to recover the full amount you’re entitled to.
The Housing Ombudsman is a free, impartial service that investigates complaints against social landlords, such as Stonewater. If you've exhausted Stonewater's internal complaints process and still aren't satisfied, you can raise your issue with the Ombudsman.
However, the Ombudsman can only recommend actions; it can’t enforce legally binding decisions. That’s why many tenants choose to pursue legal claims through a solicitor.
At Premier Legal Assist, we connect you to experienced housing disrepair solicitors who can legally compel Stonewater to fix the issues and seek compensation through the Courts, all on a no-win, no-fee basis.
Get in touch with Premier Legal Assist today
If you live in a Stonewater rented property and your repair problems haven’t been resolved, you don’t have to accept it. Start your claim today and take the first step toward repairs, justice, and financial compensation.
Important Information
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.