Compensation for Housing Disrepair Claims

Sovereign Housing Association

What you need to know

  • Thousands of people living in social housing are forced to live with issues such as damp, leaks, mould, electrical faults and persistent disrepair, which can have a significant impact on their health, safety, and well-being.

  • Sovereign Housing Association is one of the UK’s largest housing providers, with more than 61,000 homes across southern and central England. Like all social landlords, Sovereign has a legal obligation to ensure that the homes it manages are safe, secure, and well-maintained. 

  • If you’ve reported repairs and Sovereign has failed to take appropriate action, you may be entitled to compensation for the stress, inconvenience, and potential health impacts caused. We work with expert no-win, no-fee solicitors who specialise in housing disrepair. 

Find out if you’re eligible to claim against Sovereign Housing Association for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to situations where your rented home has fallen into poor condition due to your social landlord’s failure to carry out essential repairs. Sovereign, like other housing associations, is legally required to maintain its properties to a decent standard, free from health and safety hazards.

If you’ve reported problems and Sovereign hasn’t acted within a reasonable time, you may be eligible to claim for both repairs and financial compensation. The Housing Ombudsman has highlighted failings by Sovereign in this area, including instances of prolonged inaction dealing with damp, mould, and structural damage.

We partner with solicitors who specialise in claims against housing associations, such as Sovereign. Once your claim is accepted, a solicitor will manage everything for you on a ‘no-win, no-fee’ basis, from gathering evidence and arranging inspections to communicating with Sovereign and negotiating your compensation.

Your case will be handled professionally, and you'll be kept updated throughout. And because it's a no-win, no-fee service, you'll only pay if your claim is successful.

 

Start your claim with Premier Legal Assist

Common disrepair issues that may form the basis of a claim include: 

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boiler
  • Vermin infestations
  • Electrical faults
  • Broken doors, windows and locks
  • Housing Ombudsman claims

Multiple Ombudsman rulings indicate that Sovereign tenants are experiencing prolonged delays and inadequate communication following reports of disrepair to their landlord. If this reflects your experience, get in touch for help.

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Sovereign Housing Association Disrepair Claims FAQs

Yes. If you’ve reported repair issues to Sovereign and they’ve failed to resolve them within a reasonable timeframe, you could be entitled to a claim. Common examples include damp and mould, unsafe electrics, broken heating, structural damage, infestations (insects, rats, mice) or serious leaks.

Our team will offer a free initial consultation to assess your situation and help you understand whether you have a valid claim. While you can also raise a complaint directly with Sovereign or through the Housing Ombudsman, legal action often results in quicker outcomes.

The process is simple. First, complete our quick online form and describe the issues you’ve experienced. A member of our team will then get in touch for a free, no-obligation consultation.

We’ll ask about the types of disrepair you’ve reported, how long they’ve been ongoing, and what impact they’ve had on your daily life. If your case qualifies, we’ll refer you to a specialist housing disrepair solicitor.

Your solicitor will then take over, gathering evidence, arranging expert inspections as needed, and communicating directly with Sovereign to pursue both repairs and compensation. You’ll be supported every step of the way, and because it’s no-win, no-fee, you won’t be charged unless your case is successful.

At Premier Legal Assist, we understand the frustration of being ignored by your landlord. Our goal is to provide tenants with the legal tools they need to challenge housing associations, such as Sovereign when they fail in their duties.

We work with solicitors who are highly experienced in dealing with Sovereign’s internal systems, including how to escalate and resolve complaints effectively.
We help you:

  • Secure urgent and lasting repairs
  • Access experienced and specialist no win, no fee housing disrepair lawyers
  • Receive fair compensation
  • Make your voice heard

It’s a simple, supportive process with no upfront costs.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.

There’s no upfront fee. If your claim is successful, a success fee (typically 25% of your compensation) will be deducted from your final payout. This will all be explained clearly before you commit.

If you cancel after the 14-day cooling-off period, cancellation fees may apply, but we’ll ensure you understand all your options.

If your solicitor takes on your case, they will advise you about how long it is likely to take. It depends on your specific case, and some factors that affect the timeline include:

  • The type and severity of the housing disrepair issues
  • How Southern Housing responds to your complaint
  • The strength of available evidence

Your solicitor will give you an estimate and keep you informed at every stage. 

If your solicitor takes on your case, they will advise you about the value of your claim. You could be entitled to compensation for:

  • Parts of your home being unusable
  • Health impacts (e.g., respiratory issues from mould)
  • Damage to your belongings
  • Distress or inconvenience caused by delays or neglect

Every case is unique, but your solicitor will help ensure you claim what you're owed.

The Housing Ombudsman is an independent body that investigates complaints against social landlords, such as Sovereign. If Sovereign has failed to respond appropriately through its own complaints process, you can take your case to the Ombudsman.

Get in touch with Premier Legal Assist today

If you’re a Sovereign tenant living in unacceptable conditions due to unresolved disrepair, you don’t have to put up with it. You could be entitled to free repairs and financial compensation. Fill out our form today and get the support you need. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.