Many social housing tenants across the UK live in homes affected by damp, mould, leaks, electrical faults and serious disrepair, issues that can harm their health and reduce the quality of their lives.
Southern Housing is one of the UK's largest housing associations, managing over 77,000 homes across London, the South East, and beyond. Like all social landlords, Southern Housing has a legal obligation to ensure its properties are safe and fit for habitation. If you've reported repair problems and they haven't been dealt with properly, you could be entitled to compensation.
At Premier Legal Assist, we work with no-win, no-fee solicitors to help tenants obtain the necessary repairs and claim compensation for the stress, disruption, or health impacts resulting from Southern Housing's failure to act.
Find out if you’re eligible to claim against Southern Housing for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair happens when your home becomes unsafe or unsuitable to live in because your landlord hasn’t carried out necessary repairs within a reasonable timeframe. Southern Housing is legally required to maintain its homes in good condition, meaning they are free from hazards such as persistent damp, mould, electrical faults, infestations (insects, mice, rats), broken heating, structural damage, and faulty electrics.
If you've raised concerns and Southern Housing has delayed, ignored, or failed to fix the problem, you may be entitled to compensation and to have the repair work completed. Recent complaints to the Housing Ombudsman have highlighted issues within Southern Housing, including delays, inadequate responses, and failures to address problems such as mould, heating faults, and leaks.
We work with experienced ‘no-win, no-fee’ housing disrepair solicitors who have helped many tenants in housing association properties get redress. If your claim is accepted, your solicitor will manage the entire process, from gathering evidence and arranging inspections to pushing for necessary repairs and negotiating compensation, or going to Court on your behalf if necessary.
Common disrepair problems that could form the basis of a claim include:
If your complaints have been ignored or poorly managed, legal support could help you get the repairs and justice you deserve. Claims are handled on a no-win, no-fee basis. You pay nothing unless your case is successful.
I’m not sure if I have a claim against Southern Housing, can you help?
Yes. If you've reported serious disrepair to Southern Housing and they haven't responded properly or fixed the issue within a reasonable time, you could have a valid claim. This includes problems like damp, heating failures, or unsafe conditions. Our team can assess your case at no cost and explain your options.
You can also contact Southern Housing directly or raise your concerns with the Housing Ombudsman. However, legal action can often result in faster repairs and financial compensation.
What’s the process for making a disrepair claim against Southern Housing?
Start by filling out our online claims form, where you tell us a bit about the problems in your Southern Housing property. This will only take a few minutes.
After that, one of our friendly advisers will get in touch for a free, no-obligation consultation. We'll ask a few questions about the disrepair, including how long it's been ongoing and how it's impacted your day-to-day life.
If your case is eligible, we’ll refer you to a specialist housing solicitor who will handle everything for you, including:
Why should I use Premier Legal Assist for my Southern Housing claim?
We help social housing tenants stand up for their rights. If Southern Housing has failed to carry out vital repairs or ignored your complaints, we can help you take action.
Our partner solicitors are experienced in claims against large housing providers and know how to push for real results. With us, you’ll benefit from:
We make the process transparent and straightforward with no hidden costs or upfront fees.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Southern Housing?
There's no cost to start your claim. If your case is successful, a success fee (typically 25% of your compensation) will be deducted from the final payout. This is agreed with you before anything goes ahead.
If you decide to cancel after the 14-day cooling-off period, cancellation fees may apply, but everything will be clearly explained to you as part of the onboarding process.
How long does a housing disrepair claim take?
If your solicitor takes on your case, they will advise you about how long it is likely to take. It depends on your specific case, and some factors that affect the timeline include:
Your solicitor will give you an estimate and keep you informed at every stage.
What kind of compensation could I receive?
If your solicitor takes on your case, they’ll assess how much you may be entitled to. Compensation could include:
Each case is unique, but your solicitor will aim to recover the maximum amount you are owed.
The Housing Ombudsman is an independent body that investigates complaints about landlords, such as Southern Housing. If you've gone through their internal complaints process and are still not satisfied, you can raise the issue with the Ombudsman at no cost.
However, while the Ombudsman can recommend compensation or repairs, they cannot enforce action as quickly or powerfully as legal proceedings. Many tenants choose to pursue legal support to secure repairs and payment sooner.
If you’re living in a Southern Housing property and serious repair issues have been ignored, don’t suffer in silence. You may be legally entitled to both compensation and essential repairs.
Fill out our quick form today and let Premier Legal Assist help you start your claim.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
