Shropshire Towns and Rural Housing (STAR Housing) is an Arm's-Length Management Organisation (ALMO) that manages thousands of council homes on behalf of Shropshire Council. STAR Housing is legally responsible for ensuring that these properties are kept safe, secure, and in good repair, protecting the health and wellbeing of tenants.
If repairs are not completed within a reasonable time after being reported, tenants may be left living in unsuitable conditions. Problems like damp, mould, leaks, heating breakdowns, faulty electrics, or structural defects can cause discomfort, damage to belongings, and even health issues.
Premier Legal Assist connects tenants with expert no-win, no-fee solicitors who can take legal action to secure essential repairs and claim financial compensation for the impact of disrepair.
Find out if you are eligible to claim against Shropshire Towns and Rural Housing for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair refers to any situation where your home is in an unsafe, unhealthy, or unfit condition because necessary repairs have not been carried out within a reasonable period. STAR Housing must ensure its properties are structurally sound, weatherproof, and free from hazards such as damp, mould, unsafe electrics or faulty heating systems.
If you have reported a problem and it has not been fixed, or it keeps coming back, you may be entitled to make a claim for repairs and compensation.
Our panel solicitors will handle everything for you, from gathering evidence and arranging inspections to contacting STAR Housing and, if needed, taking legal action. All claims are dealt with on a no-win, no-fee basis.
The range of housing disrepair complaints commonly includes:
If STAR Housing has failed to address these issues and complaints after being told about them, legal action may be the quickest way to get them resolved and receive compensation.
All claims handled through Premier Legal Assist are on a no-win, no-fee basis.
I'm not sure if I have a claim against STAR Housing, can you help?
Yes, we can. If you have reported serious repair issues to STAR Housing and they have not been fixed within a reasonable time, you may be entitled to claim. We can assess your situation for free and advise you on the next steps.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make a complaint; you can complain directly to your landlord or refer it to the Housing Ombudsman yourself for free.
What is the process for making a housing disrepair claim against Shropshire Towns and Rural Housing?
Start by completing our short online claim form with details of your repair issues. We will then contact you for a free consultation to ask:
If your case is accepted, we will refer you to a specialist housing law solicitor who will:
Why should I use Premier Legal Assist for my housing disrepair claim against STAR Housing?
We work with lawyers who specialise in housing disrepair cases against social landlords and ALMOs like STAR Housing. They know how to enforce your rights and can help you:
Premier Legal Assist is a regulated claims management company. You can complain directly to your landlord or the Housing Ombudsman for free, but legal action through our lawyer network can result in faster, binding outcomes.
What will it cost me to make a housing disrepair claim against Shropshire Towns and Rural Housing?
There is no upfront cost to start your claim. All claims are handled on a no-win, no-fee basis, which means you won't pay anything unless your case is successful. If your claim is successful, a success fee (usually around 25% of the compensation awarded) will be deducted from your final payout.
This arrangement will be clearly explained in writing before you agree to proceed. Please note that termination fees may apply if you decide to cancel the agreement with the law firm after the 14-day cooling-off period.
How long will it take to process my claim against Shropshire Towns and Rural Housing?
If one of our panel of solicitors takes on your case, they will explain the timeframes in detail to you. The timeframe depends on the nature of the disrepair, how long it has been ongoing, and how quickly STAR Housing responds.
What sort of compensation could I be entitled to for my housing disrepair claim?
If your case is successful, compensation can cover:
If your case is eligible, your solicitor will explain the types of compensation available to you.
The Housing Ombudsman is an independent service that investigates complaints about social landlords like STAR Housing. You can contact them once you have completed the landlord's complaints procedure. They may recommend repairs or compensation, but their decisions are not legally binding.
If you want a legally enforceable outcome, legal action through a solicitor is often more effective. Premier Legal Assist can connect you with solicitors who take on cases on a no-win, no-fee basis.
If you live in a STAR Housing property and have ongoing disrepair that has not been fixed, you have the right to take action. If your claim is eligible, we can help you get the repairs done and claim the compensation you may be entitled to.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
