If you’ve reported problems like damp, leaks, electrical faults or heating failures to Sanctuary and nothing has been done, or repairs were carried out poorly, you could have a claim. Get in touch for a free, no-obligation consultation.
What you need to know
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Tens of thousands of social homes across the UK are in a state of disrepair, with many affecting tenants' health, comfort, and basic quality of life.
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Sanctuary Group is one of the UK’s largest housing associations and care providers, responsible for maintaining over 120,000 properties. As a social landlord, Sanctuary is legally required to ensure that tenants live in safe, well-maintained homes and that any reported issues are resolved promptly.
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If Sanctuary has failed to fix serious issues in your home, you may be entitled to claim compensation and request that the necessary repairs are carried out. Premier Legal Assist can guide you through the no-win, no-fee process.
Find out if you are eligible to claim against Sanctuary Group for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
What Counts as Housing Disrepair?
Sanctuary, like all social landlords, is legally responsible for ensuring that homes are safe, warm, and structurally sound. If you've reported an issue and it has been ignored or unresolved, that could form the basis of a claim.
Sanctuary Group owns and manages over 120,000 properties across England and Scotland and is expected to uphold national housing standards.
Even if the issue seems minor, it could become a serious hazard or health risk if left unresolved. Sanctuary is legally required to maintain your home in a safe and habitable condition. If they have failed to do this after you’ve reported a repair, you could be entitled to seek compensation and have the repairs carried out.
Start your claim with Premier Legal Assist
You may be able to claim if your home suffers from:
- Mould, damp or condensation
- Leaking pipes or flooding
- Cracks in walls, ceilings, or structural damage
- Damaged roofing or guttering
- Pest infestations (rats, mice, insects)
- Faulty or unsafe electrics
- Broken boilers or heating systems
- Defective plumbing or drainage
- Broken doors, windows or locks
We work with experienced housing disrepair solicitors who regularly handle cases like yours on a no-win, no-fee basis. There's no upfront cost to start your claim and you'll be supported throughout the process.
Housing Disrepair Claims
Sanctuary Group Disrepair Claims FAQs
I’m not sure if I have a disrepair claim against Sanctuary Group, can you help?
What is the process for making a housing disrepair claim against Sanctuary Group?
To get started, complete our short online form. One of our advisers will contact you to discuss your situation. If your case qualifies, it will be passed to a specialist housing law solicitor who will handle everything, including gathering evidence, communicating with Sanctuary, and, if necessary, taking legal action.
All of this is done on a ‘no-win, no-fee’ basis, so you only pay if your claim succeeds.
Why should I use Premier Legal Assist for my housing disrepair claim against Sanctuary Group?
We support tenants who have been let down by landlords like Sanctuary. Our team works closely with specialist solicitors to ensure that housing problems are addressed promptly and that you're compensated fairly for any distress, inconvenience, or damage caused by disrepair.
What does it cost to make a housing disrepair claim against Sanctuary Group?
There’s no cost to assess your case. If your claim is successful, a solicitor’s fee is deducted from your payout, typically around 25% of the total compensation. All costs will be clearly explained in the agreement you receive from the solicitor.
Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period.
How long will my claim against Sanctuary Group take?
The timeframe varies depending on the severity of the disrepair, the amount of available evidence, and whether the case requires a court appearance. Your solicitor will update you regularly and aim to resolve your claim as efficiently as possible.
What sort of compensation could I be entitled to for my housing disrepair claim?
You may be eligible for compensation if the disrepair has:
- Made part of your home unusable
- Damaged your personal belongings
- Caused health issues or distress
- Disrupted your daily life or well-being
Each case is assessed individually, and your solicitor will advise on your likely entitlement based on the impact of the disrepair.
The Housing Ombudsman is an independent service that handles complaints about social housing landlords, such as Sanctuary. If Sanctuary has failed to address your concerns, you can escalate your complaint to the Ombudsman or pursue legal action through us. The Ombudsman can make recommendations or findings, but unlike legal claims, its decisions are not legally binding.
Get in touch with Premier Legal Assist today
If you’re a Sanctuary tenant and believe your landlord has failed to address serious repair issues, don’t wait. Start your no-win, no-fee claim today by filling out our quick online form. Our team is here to help you secure the compensation and safe living conditions you deserve.
Important Information
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.