Compensation for Housing Disrepair Claims

Platform Housing Limited

What you need to know

  • Platform Housing Limited, part of Platform Housing Group, is one of the largest housing associations in the Midlands, managing over 47,000 homes across the region.

  • Like all registered social landlords, Platform has a legal responsibility to keep its homes safe, dry, and fit to live in. This includes carrying out timely repairs and ensuring the property is free from hazards that could harm tenants’ health.

  • Premier Legal Assist is a regulated claims management company. We connect Platform tenants with specialist housing disrepair solicitors who act on a no-win, no-fee basis. 

Find out if you are eligible to claim against Platform Housing Limited for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair is when your rented home falls into an unsafe, unhealthy, or unsuitable condition because your landlord has failed to carry out necessary repairs in a reasonable time. For tenants of Platform Housing, this could mean living with persistent damp or mould, heating and hot water failures, leaks that cause damage to walls or belongings, or unsafe electrics that remain unrepaired following reported complaints. 

You are entitled to live in a property that is warm, dry, and safe, and if Platform Housing has failed to resolve issues you have reported, you may be entitled to make a no-win, no-fee claim for repairs and financial compensation. 

Our specialist panel solicitors handle the entire process for you, from evidence gathering and inspections to contacting the landlord and taking legal action if needed. 

Start your claim against Platform Housing with Premier Legal Assist

The range of housing disrepair complaints commonly includes:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestation
  • Vermin infestation
  • Faulty plumbing, heating and broken boiler
  • Electrical faults
  • Broken doors and windows
  • Housing Ombudsman claims

If Platform Housing Limited has failed to address these issues despite being told, you may have grounds to bring a no-win, no-fee claim.

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Platform Housing Limited Disrepair Claims FAQs

Yes. If you’ve reported issues such as damp, leaks, heating failures, or unsafe electrics and Platform Housing has not repaired them properly or within a reasonable time, you may have a valid claim. We can assess your situation free of charge. 

Premier Legal Assist is a claims management company; we connect social housing tenants with solicitors who are experienced in taking legal action against housing associations and councils. Our team will assess your circumstances and refer you to a solicitor if your case qualifies. Legal action is often more effective than waiting on internal complaints or Ombudsman investigations.  

Start by completing our short online form, and one of our advisers will contact you for a free consultation. If your claim is suitable, we will pass it to a specialist solicitor who will: 

  • Review your case in detail 
  • Collect evidence and arrange inspections 
  • Contact Platform Housing on your behalf 
  • Pursue legal action if necessary to secure repairs and compensation 

Everything is managed on a no-win, no-fee basis. 

We work with expert housing disrepair lawyers who know how to hold large landlords like Platform Housing accountable. With our help, you can: 

  • Secure legally enforceable repairs 
  • Claim compensation for inconvenience, damage, or health issues 
  • Have your case managed from start to finish with no upfront cost 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the social landlord’s complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%. 

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

The time it takes will depend on the type of disrepair, how long the issues have been ongoing, and how Platform Housing responds once legal action begins. 

If one of our partner solicitors takes on your case, they will explain the timescales to you.  

If your case is eligible, compensation may be awarded for: 

  • Damage to personal belongings 
  • Health problems linked to damp or disrepair 
  • Loss of use of rooms in your home 
  • Distress, inconvenience, and disruption to your daily life 

If one of our panel solicitors takes on your case, they will explain the options available to you.   

The Housing Ombudsman is an independent service that investigates complaints about landlords like Platform Housing. If you’ve completed Platform’s complaints process and are still dissatisfied, you can escalate your case to the Ombudsman. 

The Ombudsman may recommend that repairs are completed or that compensation is paid, but their decisions are not legally binding. For a guaranteed outcome, such as enforceable repairs or court-awarded compensation, legal action is usually required. Premier Legal Assist can connect you with solicitors who act on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you live in a Platform Housing Limited property and are struggling with unresolved repair issues, you don’t need to put up with poor conditions. 

If you are eligible, Premier Legal Assist can help to secure the repairs you need and the compensation you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.