Paragon Asra Housing

Yes, if the problem keeps coming back or was never properly resolved, it can still qualify as disrepair. For example, if mould reappears after being treated or if a boiler was repaired but broke again shortly after, you may still have a claim. A repair attempt does not protect PA Housing from legal responsibility if the issue continues to affect your home or health.

We work with solicitors who understand the housing responsibilities of local councils like Paragon and who know how to take action when repairs are delayed or ignored.

Premier Legal Assist is a claims management company; we connect social housing tenants with solicitors experienced in legal action against councils. Legal action is often more effective than waiting on internal complaints or Housing Ombudsman investigations. 

Start by completing our online form with a summary of the issue. We will then arrange a free consultation to learn more about when the problem began, when you told PA Housing, and how they responded.

If the problem meets the legal threshold for disrepair, we will refer your case to one of our panel solicitors. Your solicitor may arrange an inspection of your property, gather photographs or medical records if needed and send a legal notice to PA Housing requesting repairs.

If they do not act, the solicitor may take the matter to Court. You will receive updates throughout and will not pay anything unless your case is successful.

You are entitled to use PA Housing’s complaints procedure or contact the Housing Ombudsman. However, these processes often take time, and their outcomes are not legally enforceable. We work with specialist housing disrepair claims lawyers who understand how to challenge social housing landlords like Paragon Asra Housing. Our partner solicitors understand housing law and know how to:

• Build a strong case with the right evidence
• Push for urgent action through legal channels
• Secure compensation and ensure repairs are carried out

Many tenants come to us after being ignored, dismissed, or offered partial repairs that did not solve the problem.

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

If one of our solicitors takes on your case, they will explain the options available to you. If your claim is successful, you may be compensated for:

• Health problems caused by damp or cold conditions
• Damage to your clothes, furniture, or personal items
• Being unable to use parts of your home
• The stress and inconvenience of poor living conditions

Your solicitor will review your case and work to recover the maximum amount allowed based on the evidence.

The amount you can claim depends on how the housing disrepair issues have affected your living conditions. Common types of compensation for these claims include:

• Areas of your home being unsafe or unusable due to the disrepair
• Personal belongings damaged by the disrepair eg due to mould or damp
• Emotional distress and inconvenience
• Any health issues or reasonable medical costs linked to the disrepair

Each case is assessed individually based on the extent and impact of the damage. If they pursue a claim on your behalf, your solicitor will be able to provide more information.

The Housing Ombudsman is an independent service that investigates complaints about social landlords like PA Housing. If you’ve gone through the landlord’s internal complaints process and still haven’t had a satisfactory outcome, you can escalate your issue to the Ombudsman.

The Ombudsman can review how PA Housing has handled your complaint and assess whether their actions were fair and reasonable. They may recommend that the landlord carry out repairs, issue an apology, or pay compensation; however, their decisions are not legally binding, and the landlord is not required by law to follow them.

Legal action, on the other hand, gives you access to a different level of accountability. By working with one of our panel of Premier Legal Assist, you can take your case to court, where a judge can issue a legally enforceable order. This may require PA Housing to complete repairs and pay compensation for the impact the disrepair has had on your life.

While the Ombudsman can be helpful, many tenants choose legal action when they need guaranteed results and enforceable outcomes.