Thousands of social housing tenants in the UK continue to live with damp, leaks, and serious disrepair that can affect their health and quality of life.
Orbit Group is one of the UK’s largest housing associations, managing around 46,000 homes. It has a legal responsibility to maintain those homes in a safe, decent condition. If you've reported issues and they haven’t been resolved properly, you may be entitled to claim compensation.
At Premier Legal Assist, we work with no-win, no-fee solicitors to help tenants like you get essential repairs carried out and to recover the compensation you may be owed for the stress, inconvenience or health impact caused by Orbit’s failure to act.
Find out if you’re eligible to claim against Orbit Group for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair happens when your home becomes unsafe or unsuitable to live in due to your housing association landlord failing to carry out repairs within a reasonable timeframe. Orbit is legally required to ensure its properties are habitable, structurally sound, and free from hazards like damp, cold, and faulty electrics.
If you’ve raised concerns with Orbit and they haven’t fixed the issue within a reasonable period, you may be able to claim for both repairs and compensation. This includes situations where complaints have been ignored or poorly handled, something that has drawn recent scrutiny, especially around issues like damp, mould, electrical faults, structural damage, plumbing, leaks and heating issues.
We partner with solicitors who are experienced in handling claims against housing associations, such as Orbit. If your claim is accepted, your solicitor will manage everything on your behalf, on a no-win, no-fee basis, from evidence gathering and repair assessments to negotiating compensation and going to Court if necessary.
Common disrepair issues that may form the basis of a claim include:
Despite Orbit’s increased investment in upgrading homes some tenants continue to report delays and unresolved repair cases. If that sounds familiar, legal support could make the difference.
I’m not sure if I have a claim against Orbit Group, can you help?
Yes. If you've reported disrepair to Orbit and they haven’t acted within a reasonable time, you could have a valid claim. This might include problems like mould, unsafe electrics, or heating failures. Our team offers a free consultation to assess your case.
Premier Legal Assist is a claims management company. You can also contact Orbit directly or complain to the Housing Ombudsman for free. However, legal action can provide faster results.
What’s the process for making a disrepair claim against Orbit Group?
The process is quick and easy; start by filling out a short online form, where you can briefly explain the issues you’ve been experiencing in your Orbit property. This only takes a few minutes and helps us understand whether you may have a valid claim.
Once we receive your form, one of our friendly and experienced advisers will get in touch for a free, no-obligation consultation. During this call, we’ll ask a few more questions about your situation, such as the nature of the reported issues, their duration, and the impact they've had on your daily life, health, and belongings.
If your case is eligible, we'll refer you to a specialist housing disrepair solicitor from our panel. They'll take over from there and handle everything on your behalf. This includes gathering evidence (such as photos, repair logs, medical records, or witness statements), corresponding directly with Orbit, arranging an independent inspection if necessary, and pursuing both the repairs and the compensation you're legally entitled to.
Your solicitor will keep you informed at every stage and make sure your voice is heard. Best of all, it’s a no-win, no-fee service, so you don’t pay anything unless your claim is successful.
Why should I use Premier Legal Assist for my Orbit Group claim?
At Premier Legal Assist, we specialise in helping social housing tenants stand up for their rights. We understand how frustrating and distressing it can be when essential repairs are ignored or delayed, especially after repeated complaints have been made. When landlords like Orbit Group fail in their legal duties, we're here to make sure tenants aren't left to suffer in silence.
We work with a panel of experienced housing disrepair solicitors who know how to navigate Orbit's internal processes and push for fast, practical outcomes. Here's how we help:
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Orbit Group?
There’s no upfront cost. If your claim is successful, a success fee (usually 25% of your compensation) will be deducted from the final amount. This will be clearly explained before you agree to anything.
If you decide to cancel after the 14-day cooling-off period, cancellation charges may apply.
How long does a housing disrepair claim take?
If your solicitor takes on your case, they will advise you about how long it is likely to take. Timelines vary, based on:
Your solicitor will handle everything and provide regular updates throughout your case.
What kind of compensation could I receive?
If your solicitor takes on your case, they will advise you about the value of your claim. You could be entitled to compensation for:
Every case is different, but your solicitor will help ensure you receive what you're owed.
The Housing Ombudsman is a free, independent service that investigates complaints about social landlords, such as Orbit. If you've exhausted Orbit's internal complaints process and are still not satisfied, you can escalate the issue to the Ombudsman.
However, while the Ombudsman can recommend compensation or repairs, they cannot enforce action as quickly or powerfully as legal proceedings. Many tenants choose to pursue legal support to secure repairs and payment sooner.
If you’re living in a property managed by Orbit Group and the disrepair isn’t being fixed, don’t wait. You could be entitled to free repairs and compensation. Fill in our short form now and take the first step towards holding Orbit Group accountable.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
