Compensation for Housing Disrepair Claims

Onward Homes

What you need to know

  • Onward Homes manages more than 35,000 homes across the North West, including Greater Manchester, Merseyside, Lancashire, and Cheshire. It is legally responsible for ensuring its properties are safe, well-maintained, and fit to live in.

  • Some tenants have reported serious problems such as persistent damp and mould, heating and boiler breakdowns, leaks, and pest infestations. Others have raised concerns about missed appointments, slow responses, and poor communication from Onward when repairs are requested.

  • Premier Legal Assist is a regulated claims management company that works with expert housing disrepair solicitors. We help tenants take legal action on a no-win, no-fee basis. That means you can claim essential repairs and financial compensation without paying any costs upfront. 

Find out if you are eligible to claim against Onward Homes for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to serious problems in your home that your social landlord has failed to fix, even after they've been reported. These issues could make your home unsafe, cause damage to your belongings, or harm your health and wellbeing. Onward Homes tenants have reported a range of disrepair problems, from recurring damp and mould in bedrooms and bathrooms, to heating systems that remain broken for weeks during the colder months.

Other cases have involved roof leaks, damaged brickwork, electrical hazards, and rodent or insect infestations. In some instances, repair appointments have been repeatedly missed or marked as complete when the issue was still unresolved. If Onward Homes has failed to deal with disrepair despite being made aware of the problem, you may have grounds for legal action, including in some cases, compensation.

Disrepair can affect more than just your property; it can damage your health, disrupt your daily life, and cost you financially. If Onward has not taken reasonable steps to fix the problem, you may be entitled to compensation and a legal order requiring them to carry out repairs.

Start your claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

All claims made through Premier Legal Assist are handled on a no-win, no-fee basis, meaning you will not have to pay anything unless your case is successful.

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Onward Homes Claims FAQs

Yes. If you’ve reported serious issues like damp, heating breakdowns, unsafe electrics, or leaks to Onward Homes and they have not been fixed in a reasonable timeframe, you may be entitled to make a claim.

Premier Legal Assist is a claims management company that works with solicitors who specialise in housing disrepair and understand how to challenge landlords like Onward. While you can raise your concerns with the Housing Ombudsman, taking legal action often results in faster, enforceable repairs and fair compensation.

Start by completing our short online claim form, where you’ll be asked to describe the disrepair issue and how long it has been going on. A member of our team will then contact you for a free consultation to gather more details. We’ll ask when the problem started, what you reported to Onward, and how they responded.

If your case qualifies, we will refer you to one of our panel of specialist housing law solicitors. Your solicitor will arrange an inspection if necessary, collect evidence, and send a formal request to Onward to carry out the repairs. If they fail to act, the solicitor may take the case to Court to pursue both repairs and compensation.

The entire process is handled on a no-win, no-fee basis, and you will be kept informed throughout.

We work exclusively with specialist housing lawyers who understand the specific obligations of housing associations like Onward Homes. They know how to:

  • Build strong legal cases
  • Apply pressure when repairs are delayed or ignored
  • Ensure your claim is handled professionally and efficiently

Premier Legal Assist is a claims management company. While you can complain directly to Onward Homes or through the Housing Ombudsman, legal action through our network of solicitors often produces quicker, binding results and ensures you are adequately compensated.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

This depends on:

  • The type and extent of the disrepair
  • How long the issue has been ongoing
  • How Onward Homes responds once legal action is taken

Some claims can be resolved relatively quickly, especially if Onward agrees to complete the repairs after legal notice. Others may take longer if the matter proceeds to Court.

Your solicitor will provide a timescale once your case is accepted and update you at every stage.

If your case is successful, you may receive compensation for:

  • Damaged personal items caused by disrepair
  • Physical or mental health problems
  • Loss of use of parts of your home
  • Emotional distress or inconvenience

Each case is different - your solicitor will assess your situation and pursue the highest level of compensation based on the impact the disrepair has had on your daily life.

The Housing Ombudsman is an independent body that investigates complaints against social landlords such as Onward Homes. If you have used Onward’s internal complaints procedure and are still dissatisfied, you can escalate your complaint to the Ombudsman.

However, the Ombudsman cannot enforce repairs through the Courts. Taking legal action with help from Premier Legal Assist may result in a binding Court order that forces Onward to carry out repairs and pay compensation.

Get in touch with Premier Legal Assist today

If you are living in an Onward Homes property with complaints of unresolved disrepair, you have a legal right to a safe, habitable home. We are here to help you enforce that right.

Start your claim today and take the first step toward getting essential repairs completed and the compensation you may be owed without paying a penny unless your case is successful.

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.