Thousands of social housing tenants in the UK are living in properties with damp, leaks, and serious disrepair that can affect their health and quality of life.
Notting Hill Genesis (NHG) is one of London’s largest housing associations, managing over 60,000 homes. NHG is legally responsible for ensuring those homes are safe, habitable, and maintained. If you’ve reported repair issues and NHG hasn’t fixed them in a timely or effective way, you could be entitled to compensation.
At Premier Legal Assist, we connect tenants to specialist housing disrepair solicitors who act on a no-win, no-fee basis. We help you obtain vital repairs and recover compensation for the disruption, health impacts, or stress caused by NHG’s failure to act.
Find out if you’re eligible to claim against Notting Hill Genesis for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair occurs when your landlord fails to carry out essential repairs, leaving your home unsafe or unfit to live in. NHG has a legal duty to maintain the structure and services in its properties and to resolve reported issues within a reasonable timeframe.
If you've contacted NHG about disrepair and your concerns haven't been appropriately addressed, you may be entitled to both repairs and compensation. Many tenants have reported ongoing problems such as damp, mould, electrical faults, structural damage and heating failures.
We work with a panel of experienced housing disrepair solicitors who specialise in ‘no-win, no-fee’ claims against housing associations, such as London’s Notting Hill Genesis. Once your claim is accepted, your specialist housing lawyer will manage the entire process, from gathering evidence and arranging inspections to demanding repairs and negotiating compensation, including representing you at Court if needed.
Common disrepair issues that may form the basis of a claim include:
Despite NHG’s public commitment to improving housing conditions, many tenants continue to face significant delays in repairs. If that sounds familiar, legal help could make a difference.
I'm unsure if I have a claim against Notting Hill Genesis. Can you help?
Yes, if you've reported repair issues to NHG and they've not been resolved within a reasonable time, you may have a valid claim. Common problems include damp, mould, faulty heating, broken fixtures, broken doors and windows or unsafe electrics.
Premier Legal Assist is a claims management company. While you can complain directly to NHG or the Housing Ombudsman, taking legal action through our panel of solicitors can often lead to faster and more enforceable results.
What’s the process for making a disrepair claim against Notting Hill Genesis?
It’s quick and easy. Start by completing a short online form describing the repair problems in your NHG property. It takes just a few minutes and helps us assess your situation.
We’ll then call you for a free, no-obligation consultation, where we ask about:
If your case qualifies, we’ll refer you to one of our trusted housing disrepair solicitors. They’ll take over from there, handling everything from evidence gathering to negotiating with NHG, all on a no-win, no-fee basis.
Why should I use Premier Legal Assist for my Notting Hill Genesis claim?
At Premier Legal Assist, we support social housing tenants in holding landlords, such as Notting Hill Genesis, accountable. When you've reported problems and been ignored, it's not just frustrating; it’s unacceptable.
We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Notting Hill Genesis?
There’s no upfront cost to start your claim. If your case is successful, your solicitor will deduct a success fee (typically 25% of your compensation) from your payout.
Any fees will be clearly explained to you before you sign anything. If you cancel after the 14-day cooling-off period, cancellation charges may apply.
How long does a housing disrepair claim take?
If your solicitor takes on your case, they will advise you about how long it is likely to take. The timeframe depends on many case dependent factors such as:
Once your solicitor takes on the case, they’ll give you an estimate and keep you updated throughout.
What kind of compensation could I receive?
If your solicitor takes on your case, they will advise you about the value of your claim. You may be eligible for compensation if the disrepair has caused:
Each case is different, but your solicitor will work to secure the maximum amount you’re entitled to.
The Housing Ombudsman is a free, independent service that investigates complaints made by tenants against social housing landlords, including Notting Hill Genesis. If you've followed NHG's internal complaints process and still haven't had a satisfactory resolution, you can escalate your concerns to the Ombudsman. They will assess whether the landlord has acted reasonably, in line with its obligations, and within a reasonable timeframe.
While the Ombudsman can recommend that landlords carry out repairs, apologise, or pay compensation, their powers are limited, and their decisions are not legally binding. Some tenants choose to pursue legal action with the help of a solicitor. A solicitor can issue proceedings which compel the landlord to carry out repairs by law and seek compensation through the courts.
At Premier Legal Assist, we connect tenants to specialist housing disrepair solicitors who handle these cases on a no-win, no-fee basis. While going to the Ombudsman remains an option, legal action is often faster and more effective when you're dealing with prolonged disrepair or a landlord who isn't taking your complaints seriously.
If you’re living in a Notting Hill Genesis property with unresolved disrepair, you don’t have to face it alone. Fill out our short claim form and take the first step towards repairs, compensation, and holding NHG accountable.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
