Compensation for Housing Disrepair Claims

Moat Housing Association

What you need to know

  • Moat Housing Association manages around 20,000 homes across London, Kent, Essex, and Sussex and is legally responsible for keeping its properties safe, dry, and fit to live in. This includes timely repairs and maintenance to address issues that may affect tenants’ health or safety.

  • Some Moat tenants have reported long-standing disrepair issues such as damp, mould, leaks, broken heating, and vermin infestations. Complaints have also been made about delays, missed appointments, and poor communication from Moat when repair requests are raised.

  • Premier Legal Assist is a regulated claims management company that works with specialist housing disrepair solicitors. We help tenants take legal action on a no-win, no-fee basis. That means you can claim essential repairs and financial compensation without paying upfront costs.

Find out if you are eligible to claim against Moat Housing Association for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to conditions in your home that are hazardous, unhealthy, or cause damage, and which your landlord has failed to fix within a reasonable period. For Moat tenants, this could include damp and black mould that keeps returning, even after being painted over, heating systems that break down in winter and are not promptly repaired, faulty electrics, or leaks that cause ongoing water damage to walls, ceilings, and flooring.

Other serious issues include infestations of pests like rats or cockroaches, broken locks or doors affecting home security, and structural concerns such as cracked walls or subsidence. If Moat has not taken reasonable steps to address these problems after being made aware of them, tenants can be left in unsafe and unacceptable conditions.

Disrepair can affect your physical health, mental well-being, and financial situation. It can also cause inconvenience and make parts of your home unusable.

If Moat has failed to resolve serious issues despite repeated contact, you may be entitled to compensation and a Court-enforceable order for repairs. 

Start your claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

All claims made through Premier Legal Assist are handled on a no-win, no-fee basis.

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Moat Housing Association Claims FAQs

Yes. If you've reported serious issues to Moat, such as damp, mould, heating problems, leaks, or faulty electrics, and they have not been resolved within a reasonable time, you may have grounds for a housing disrepair claim.

Premier Legal Assist is a claims management company that works with solicitors who understand the legal duties of housing associations like Moat. Although you can also complain to the Housing Ombudsman, legal action often delivers enforceable repairs and compensation more quickly. 

Start by completing our short online claim form, describing the disrepair in your home and how long it has been ongoing. After we receive your details, a team member will contact you for a free consultation. We will ask questions about what repairs were reported, when they were reported, and how Moat responded.

If the issue meets the criteria for disrepair, we will refer you to one of our panel of specialist housing law solicitors. Your solicitor will arrange an inspection if necessary, collect supporting evidence, and send formal notice to Moat to complete the required repairs.

If Moat fails to comply, the solicitor may escalate the matter and pursue compensation through the Courts. You will be updated regularly, and the claim will be handled on a no-win, no-fee basis. 

We work exclusively with housing lawyers who understand the specific obligations of housing associations like Moat. They are experienced in dealing with serious delays, poor complaint handling, and unresolved disrepair issues and understand how to:

  • Build strong legal cases
  • Apply pressure when repairs are delayed or ignored
  • Ensure your claim is handled professionally and efficiently

Premier Legal Assist is a claims management company. While it is possible to complain directly to Moat or escalate to the Housing Ombudsman, taking legal action through our network often results in faster, enforceable repairs and the compensation you deserve.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

Your solicitor will explain the expected timeline once your case is accepted, and you will be kept informed at every stage. The timeline depends on:

  • The type of disrepair
  • How long it has been going on
  • How Moat responds once legal action begins

Some cases are resolved quickly, especially if repairs are carried out without the need for Court proceedings. Other claims may take longer if the case needs to go to Court. 

If your claim is successful, you may be entitled to compensation for a number of things, including:

  • damage to your personal belongings
  • physical or mental health problems caused by poor housing conditions
  • loss of use of parts of your home
  • general inconvenience or distress

Your solicitor will assess your circumstances and seek the maximum amount you are legally entitled to.

The Housing Ombudsman is an independent service that investigates complaints made against social landlords like Moat Housing Association. If you have followed Moat’s internal complaints process and are still dissatisfied, you can refer your complaint to the Ombudsman.

However, the Ombudsman’s decisions are not legally binding. Legal action, by contrast, can result in a binding court order that forces Moat to carry out repairs and award compensation, which is why many tenants choose to pursue claims through a solicitor with the help of Premier Legal Assist.

Get in touch with Premier Legal Assist today

If you are living in a Moat Housing property with ongoing disrepair, you have the right to a safe and habitable home. We are here to help you enforce that right.

Start your claim today and take the first step toward securing proper repairs and any compensation you may be owed.

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.