Compensation for Housing Disrepair Claims

LiveWest Homes

What you need to know

  • LiveWest Homes Limited manages over 40,000 homes across the South West, making it one of the region’s largest social housing providers. It is legally responsible for ensuring that all of its properties are safe, secure, and fit to live in.

  • The Housing Ombudsman has found LiveWest at fault in a number of cases, including delays in repairs, poor communication, and mishandled complaints. Some tenants have experienced long waits for issues such as leaks, broken heating, or damp to be fixed.

  • At Premier Legal Assist, we work with expert housing disrepair solicitors who can help tenants take legal action against landlords like LiveWest when reported repairs are delayed or ignored. All claims are handled on a no-win, no-fee basis.

Find out if you are eligible to claim against LiveWest Homes Limited for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to situations where your home becomes unsafe, unhealthy, or unsuitable to live in because your landlord has failed to carry out repairs in a reasonable time. 

For tenants of LiveWest Homes, this could include damp or mould spreading in living areas or bedrooms, faulty or broken heating and hot water systems, or even doors, windows, or locks that do not work properly, leaving your home insecure. 

Disrepair does not just cause inconvenience; it can directly affect your health, damage your belongings, and prevent you from using parts of your home. If you have reported an issue and LiveWest has not acted, or if the same problem keeps returning after temporary repairs, you may have a strong case for a claim. 

Our panel solicitors will manage the process on your behalf, from collecting evidence and arranging inspections to taking legal action if necessary. All claims are run on a no-win, no-fee basis. 

Start your claim against LiveWest Homes with Premier Legal Assist

The range of housing disrepair complaints commonly includes:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect/Vermin infestation
  • Faulty plumbing, heating and broken boiler
  • Electrical faults
  • Broken doors and windows

If your claim is eligible and LiveWest has failed to deal with these problems despite you reporting them, you may be entitled to claim both repairs and financial compensation. 

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LiveWest Homes Disrepair Claims FAQs

Yes. If you have reported issues such as damp, mould, leaks, electrical problems or heating failures and LiveWest has not repaired them properly or within a reasonable time, you may have a valid claim. We provide a free case assessment and can quickly let you know if your situation qualifies. Even if LiveWest has attempted repairs, if the same issue keeps coming back, you may still be eligible to claim. 

Premier Legal Assist is a claims management company. We assess your case for free and connect you with solicitors who specialise in disrepair claims against housing associations. You do not need to use a claims management company, but taking legal action often results in faster, more effective outcomes than complaints alone. 

The process begins with completing our short online claims form. Once we have your details, one of our team will contact you for a free consultation. We will ask about the problems in your home, when you reported them, and what action (if any) LiveWest has taken. 

If your case qualifies, we will refer it to one of our panel of specialist housing law solicitors. They will collect supporting evidence such as repair logs, photos, or medical records, and may arrange an independent inspection of your rented home. The solicitor will then contact LiveWest and, if necessary, take legal action to secure repairs and compensation.  

Throughout the process, you’ll be kept informed and supported. 

We specialise in helping tenants who are living with unresolved disrepair. Our panel of specialist housing disrepair lawyers understand the legal responsibilities of large housing associations like LiveWest and know how to build strong cases. With our help, you can: 

  • Secure legally enforceable repairs, not just promises 
  • Claim financial compensation for inconvenience, health impacts, or damaged belongings 
  • Have your case managed by experienced professionals on a no-win, no-fee basis 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the social landlord’s complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%. 

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

It depends on the type of disrepair, how long it has been ongoing, and how LiveWest responds. Some claims can be resolved quickly if the landlord agrees to carry out repairs, while others may take longer if court action is needed.  

If one of our panel solicitors takes on your case, they will explain the timescales in full. 

If one of our solicitors takes on your case, they will explain the options available to you. Compensation varies depending on your circumstances, but may cover: 

  • Health problems caused by poor housing conditions 
  • Damage to personal belongings such as clothes, furniture, or electrical items 
  • Loss of use of rooms in your home 
  • Distress, inconvenience, and disruption to your daily life 

Your solicitor will advise you on what you could claim based on your situation

The Housing Ombudsman is an independent service that investigates complaints about social landlords like LiveWest Homes Limited. If you’ve reported problems and completed LiveWest’s complaints process but are still unhappy, you can take your case to the Ombudsman. 

The Ombudsman can recommend repairs or compensation, but their decisions are not legally binding, meaning that even if they find in your favour, LiveWest is not legally forced to comply. If you need guaranteed, enforceable repairs or compensation, taking legal action through a solicitor is usually the stronger option. Premier Legal Assist can connect you with solicitors who act on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a LiveWest tenant living with unresolved disrepair, you do not have to put up with poor conditions. If your case is eligible, then with expert legal support, you can secure the repairs you need and claim the compensation you deserve. 

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.