Tens of thousands of tenants across the UK are living in substandard housing, often with long-term damp, leaks, electrical faults or structural issues that can seriously affect their health and wellbeing.
Home Group, one of the largest social landlords in the UK, is responsible for maintaining over 55,000 homes. If you've reported problems and they haven’t been resolved in good time, you may be eligible for compensation.
At Premier Legal Assist, we work with specialist solicitors to help tenants secure both the repairs they need and financial compensation for the harm caused. All on a no-win, no-fee basis.
Find out if you’re eligible to claim against Home Group for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair occurs when your home falls into an unacceptable condition because your landlord has failed to carry out necessary repairs. Under housing law, Home Group has a duty to ensure its properties are safe, dry, and free from hazards like mould, leaks, heating problems, structural damage and faulty electrics.
Despite Home Group’s commitment to improving housing conditions, tenants have continued to raise complaints, particularly about damp and mould, plumbing issues, and delays in urgent repairs. In some cases, residents have waited months for a basic repair to be resolved.
If you’ve made a report and Home Group hasn't acted within a reasonable period, you may be able to claim compensation.
We partner with legal professionals who are well-versed in handling housing disrepair cases against landlords, such as Home Group, on a no-win, no-fee basis. Once your claim is accepted, your solicitor will:
Some of the most common disrepair issues we see include:
Even though Home Group has invested heavily in repairs, problems still persist. If your concerns have been ignored, you may have a legal case for redress. You don’t need to suffer in silence.
I’m not sure if I have a claim against Home Group, can you help?
Yes. If you’ve reported a repair issue to Home Group and nothing has been done, or it’s taken too long to resolve, you could be eligible to make a claim. Common problems include damp, faulty heating, broken electrics, or unsafe living conditions. Contact us for a free assessment.
Premier Legal Assist is a claims management company. You can also contact Home Group directly or complain to the Housing Ombudsman for free. However, legal action can provide faster results.
What’s the process for making a disrepair claim against Home Group?
Start by completing a simple online form that explains the issues with your Home Group property. This helps us understand the type of disrepair, how long it has been ongoing, and whether it has affected your health or belongings. Once submitted, a member of our team will contact you for a no-obligation consultation to discuss your situation in more detail.
If your case qualifies, we’ll refer you to our panel of specialist housing disrepair solicitors. They’ll assess the strength of your claim by reviewing evidence such as repair requests, photos, and medical records if relevant. In some cases, an independent surveyor may be sent to inspect your home and confirm the extent of the damage.
From there, your solicitor will take care of everything, including contacting Home Group, arranging necessary inspections, and negotiating for both repairs and compensation. You’ll be kept updated throughout.
Why should I use Premier Legal Assist for my Home Group claim?
We specialise in helping tenants challenge poor housing conditions. When a large housing association like Home Group fails to meet its legal responsibilities, tenants can be left feeling ignored and powerless. We help restore that balance by:
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Home Group?
There’s no cost to begin. If your claim is successful, a success fee (typically 25% of the awarded compensation) is deducted from the total. You’ll be given clear information about this before you proceed. If you cancel after the 14-day cooling-off period, cancellation charges may apply.
How long does a housing disrepair claim take?
If your solicitor takes on your case, they will advise you about how long it is likely to take. Timelines vary based on:
Your solicitor will handle everything and provide regular updates throughout the process.
What kind of compensation could I receive?
If your solicitor takes on your case, they will advise you about the value of your claim. Each case is unique - you may be entitled to claim compensation for:
Every case is different, but your solicitor will help ensure you receive what you're owed.
The Housing Ombudsman is an independent body that helps resolve disputes between tenants and landlords, such as Home Group. If you're unhappy with how your complaint has been handled internally, you can escalate it to the Ombudsman. However, the Ombudsman's decisions aren't legally binding, and legal action through a solicitor may result in faster and more enforceable outcomes.
If you’ve reported housing disrepair to Home Group and nothing has been done, you could be entitled to compensation and free repairs.
Complete our quick online form today and take the first step towards securing the safe, comfortable home you deserve.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
