Gentoo Group manages around 29,000 social homes, primarily in Sunderland and the North East. Like all social landlords, it has a legal obligation to ensure its properties are maintained in a safe, secure condition.
Tenant feedback highlights ongoing issues with repairs and building conditions, such as damp, leaks, or broken heating. If you're a Gentoo tenant who has reported problems with no resolution, you may be able to make a claim.
Premier Legal Assist connects tenants with experienced housing disrepair solicitors working on a no-win, no-fee basis. We help secure essential repairs and compensation for the inconvenience, distress, or health impacts caused by Gentoo’s delays or failures.
Find out if you’re eligible to claim against Gentoo Housing Group for repairs and compensation
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair includes any failure to maintain your home, such as unresolved damp, mould, leaks, broken heating, faulty electrics, or structural defects. Gentoo Housing Group is legally obliged to address these issues promptly.
Our panel of specialist solicitors guide you fully, collecting evidence, arranging inspections, pressing for urgent fixes, and negotiating compensation, all on a no-win, no-fee basis.
Common disrepair issues that may form the basis of a claim include:
Despite Gentoo’s public commitments, they still face criticism from tenants reporting long-standing mould and delayed repairs. If you've experienced these issues, legal support can help enforce your rights.
I'm unsure if I have a claim against Gentoo Housing Group. Can you help?
Yes we can. If you've reported issues like black mould, damp, faulty electrics, persistent leaks, broken heating, or a lack of proper repairs, and Gentoo Housing Group has not fixed them within a reasonable timeframe, you may be entitled to compensation.
Premier Legal Assist works with regulated housing disrepair solicitors. While you can raise complaints directly or go to the Housing Ombudsman, legal action often delivers quicker, binding results.
What’s the process for making a disrepair claim against Gentoo Housing Group?
Start by completing our short online claim form describing your issues. We’ll follow up with a free consultation to discuss:
If accepted, your solicitor manages the rest, from inspections and evidence collection to forcing repairs and compensation, all on a no-win, no-fee basis.
Why should I use Premier Legal Assist for my Gentoo Housing Group claim?
We help tenants hold social landlords accountable. We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:
With no upfront costs, we make the process transparent, supportive, and effective. Premier Legal Assist is a claims management company. While you can complain directly to Gentoo Housing Group or the Housing Ombudsman, taking legal action through our panel of solicitors often leads to more efficient results.
What does it cost to make a claim against Gentoo Housing Group?
There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.
You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.
How long does a housing disrepair claim take?
If your solicitor takes on your case, they will provide an estimated timeframe. Timelines depend on:
Once your solicitor takes on the case, they’ll provide a realistic estimate and keep you updated at key stages of the claim.
What kind of compensation could I receive?
If your solicitor takes on your case, they will advise you about the value of your claim. You may be eligible to claim for:
Each case is unique. Your solicitor will calculate a claim based on your circumstances.
The Housing Ombudsman is an independent body that investigates complaints about social landlords like Gentoo Housing Group. You can use their service if you’ve completed the Gentoo complaints process and are still dissatisfied.
However, Ombudsman decisions are not legally binding. If urgent repairs or compensation are needed, legal action through a solicitor may be more effective.
At Premier Legal Assist, we help tenants take that step, referring you to experienced solicitors who can enforce your rights through the courts, if necessary, all on a no-win, no-fee basis.
If you're a Gentoo tenant with unresolved repair issues, legal support may be the quickest route to the justice you deserve. Let us help you secure the repairs and compensation you're entitled to.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
