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Compensation for Housing Disrepair Claims

Futures Housing Group

What you need to know

  • Futures Housing Group is a housing provider responsible for over 10,000 homes across the East Midlands. Like all social landlords, it has a legal obligation to ensure its properties are maintained in a safe, secure condition.

  • If you’ve reported repair issues such as damp, leaks, broken heating or electrics, and Futures hasn’t acted within a reasonable timeframe, you may be entitled to compensation.

  • Premier Legal Assist is a regulated claims management company. We connect tenants with expert housing disrepair solicitors on a no-win, no-fee basis, so you only pay if your claim is successful.

Find out if you’re eligible to claim against Futures Housing Group for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

What Counts as Housing Disrepair?

Housing disrepair happens when landlords fail to carry out repairs, leaving the property in a condition that affects health, safety, or quality of life. Futures Housing Group is legally required to maintain the structure and key services in its properties and to respond to disrepair reports appropriately.

If you've contacted Futures about a repair issue that remains unresolved or poorly handled, you may have the right to seek legal redress. Compensation can help you recover for the inconvenience, health impacts, or damage caused.

We partner with experienced solicitors who specialise in pursuing claims against housing providers such as Futures Housing Group. They manage the entire legal process from start to finish, collecting supporting evidence, arranging property inspections, pushing for essential repairs, and securing compensation. All work is done on a no-win, no-fee basis, so you won't pay anything unless your case succeeds.

Start your claim with Premier Legal Assist

Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats and mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

Futures Housing Group is responsible for ensuring its properties are safe and comfortable; however, many tenants report ongoing issues such as damp, mould, heating problems, and leaks that remain unresolved for months despite repeated repair requests. If you’ve been affected by delays or ignored complaints, legal support could help enforce your rights and secure the repairs and compensation you deserve.

Futures Housing Group Disrepair Claims FAQs

Yes we can. If you've reported leaks, damp, mould, broken heating, or unsafe electrics to Futures Housing Group and they've failed to fix them within a reasonable time, you may have a valid claim.

Premier Legal Assist is a claims management company that works with solicitors who specialise in housing disrepair. While you can complain directly to Futures Housing or the Housing Ombudsman, legal action often results in faster repairs and enforceable outcomes.

The process is simple. Start by filling out a short online form explaining the repair issues in your home

We'll then arrange a free consultation call to discuss:

  • What the disrepair is and when it started
  • Whether you’ve reported it to Futures
  • What response (if any) did you receive
  • How have the issues affected your health, comfort, or belongings

If your case qualifies, we’ll refer you to a specialist housing disrepair solicitor. They’ll manage everything from gathering evidence to securing repairs and compensation on a no-win, no-fee basis.

We help tenants who have been ignored or let down by their housing provider. We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:

  • Understand how Futures Housing Group typically handles repairs
  • Can escalate your claim legally to push for urgent action
  • Fight to secure the maximum compensation available

There's no upfront cost, and we make the process straightforward and stress-free. Premier Legal Assist is a claims management company. While you can complain directly to Great Places Housing Group or the Housing Ombudsman, taking legal action through our panel of solicitors can lead to speedier results.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

If your solicitor takes on your case, they will provide an estimated timeframe. Timeframes vary depending on:

  • The severity of the disrepair
  • Futures’ response to legal contact
  • Whether court action is required

Your solicitor will give you an estimated timeline once they’ve assessed your case, and will keep you informed throughout the process.

If your solicitor takes on your case, they will advise you about the value of your claim. Compensation may be awarded if the disrepair has caused:

  • Health problems, such as asthma from mould
  • Parts of your home to be uninhabitable
  • Damage to personal items like furniture or clothing
  • Emotional distress or inconvenience

Each claim is assessed on its own facts, and your solicitor will work to secure the highest possible settlement.

The Housing Ombudsman is an independent body that investigates complaints about social landlords like Futures Housing Group. You can use their service if you’ve completed Futures' complaints process and are still dissatisfied.

However, Ombudsman decisions are not legally binding. If urgent repairs or compensation are needed, legal action through a solicitor may be more effective.

At Premier Legal Assist, we help tenants take that step, referring you to experienced solicitors who can enforce your rights through the courts, if necessary, all on a no-win, no-fee basis.

Get in touch with Premier Legal Assist today

If you live in a Futures Housing Group property with unresolved disrepair, you have options; legal support can help you get the repairs and compensation you deserve.

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.