Compensation for Housing Disrepair Claims

Flagship Housing Group Limited

What you need to know

  • Flagship Housing Group Limited is one of the largest housing associations in the East of England, managing tens of thousands of homes across Norfolk, Suffolk, Cambridge, and surrounding areas. 

  • As a registered provider of social housing, Flagship has a legal responsibility to ensure its properties are kept safe, secure, and in a good state of repair. Despite these obligations, some tenants have experienced delays in dealing with reported repairs or recurring issues such as damp, mould, heating breakdowns, faulty wiring or leaks. 

  • At Premier Legal Assist, we help tenants enforce their rights by connecting them with specialist housing disrepair solicitors. All claims are handled on a no-win, no-fee basis. 

Find out if you are eligible to claim against Flagship Housing Group for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair is when your home becomes unsafe, unhealthy, or unfit to live in because your landlord has failed to carry out necessary repairs within a reasonable time. This can go far beyond simple inconvenience - it can cause health issues, damage your belongings, and leave you unable to properly use your home. 

For tenants of Flagship Housing, this might include damp and mould, faulty wiring, heating or hot water failures during winter months, leaks from plumbing, gutters, or roofs, causing water damage or structural issues such as cracks in walls or ceilings. 

If you have reported these issues and complaints to Flagship and they have not been properly resolved, or the same issues keep returning, you may be entitled to claim both for the repairs and for financial compensation. 

Our network of solicitors will manage your case from start to finish, gathering evidence, arranging inspections, contacting the landlord, and, if necessary, taking legal action to enforce repairs. All claims are run on a no-win, no-fee basis. 

Start your claim against Flagship Housing Group with Premier Legal Assist

You may be able to claim if your home suffers from: 

  • Mould, damp or condensation
  • Leaking pipes or flooding
  • Cracks in walls, ceilings, or structural damage
  • Damaged roofing or guttering
  • Pest infestations (rats, mice, insects)
  • Faulty or unsafe electrics
  • Broken boilers or heating systems
  • Defective plumbing or drainage
  • Broken doors, windows or locks

If Flagship has failed to resolve these problems despite being told, legal action may be the best way to secure both repairs and compensation.

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Flagship Housing Group Limited Disrepair Claims FAQs

Yes we can help. If you have reported issues such as damp, mould, leaks, or heating failures to Flagship and they have not been dealt with properly, you may have grounds for a claim. Even if they attempted repairs, if the problem keeps coming back or wasn’t resolved to a safe standard, you may still qualify. We offer a free consultation to review your case. 

Premier Legal Assist is a claims management company. We assess your case for free and connect you with solicitors who specialise in disrepair claims against housing associations. You do not need to use a claims management company, but taking legal action often results in faster, more effective outcomes than complaints alone. 

The process begins by filling out our short online form. Once we have your details, one of our advisers will contact you for a free consultation to discuss your repair issues, how long they’ve been ongoing, and what response you’ve had from Flagship. 

If your case is suitable, we will pass it to one of our panel solicitors who will: 

  • Collect supporting evidence such as repair logs, photos, and medical records if relevant 
  • Arrange an independent inspection of your property if required 
  • Contact Flagship directly to demand repairs and compensation 
  • Take legal action if needed to secure a legally binding outcome 

Your solicitor will update you throughout the process, and the case will be pursued on a no-win, no-fee basis. 

It's frustrating and unfair when complaints go unanswered or repairs are repeatedly delayed. At Premier Legal Assist, we work with experienced, specialist no-win, no-fee housing disrepair lawyers.  

They understand the law, know how to hold housing associations accountable, and will fight to secure both repairs and compensation for you. With our support, you can: 

  • Enforce repairs that Flagship has delayed or ignored 
  • Claim financial compensation for inconvenience, health impacts, or damage to belongings 
  • Be supported from start to finish at no upfront cost 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While Flagship’s complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%. 

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period. 

This depends on the severity of the disrepair, how long it has been ongoing, and how quickly Flagship responds once legal action starts. Some cases are resolved relatively quickly when repairs are carried out after legal pressure, while others take longer if court proceedings are required. 

Once we have referred your case to one of our panel of solicitors and they have reviewed your case, they’ll give you an estimated timeline and keep you informed throughout. 

If one of our partner solicitors takes on your case, they will advise you about the value of your claim. Compensation can cover a wide range of issues, including: 

  • Health problems caused by poor housing conditions 
  • Damage to furniture, clothing, or electrical items 
  • Loss of use of rooms in your home 
  • Distress, inconvenience, and disruption to your daily life 

Your solicitor will calculate what you may be entitled to and pursue the maximum amount. 

The Housing Ombudsman is an independent organisation that investigates complaints about social landlords such as Flagship Housing Group. If you have completed Flagship’s complaints process and are still dissatisfied, you can escalate your complaint to the Ombudsman. 

The Ombudsman can recommend that repairs are carried out or that compensation is paid, but their decisions are not legally binding. This means landlords are expected to comply, but cannot be legally forced to in the same way as a court order. 

If you want guaranteed, enforceable repairs or legally binding compensation, legal action through a solicitor is usually more effective. Premier Legal Assist can connect you with expert housing disrepair solicitors who will act on a no-win, no-fee basis. 

Get in touch with Premier Legal Assist today

If you are a Flagship Housing Group tenant and are living with unresolved disrepair, you don’t need to put up with poor conditions. If your case is eligible, with our help, you can secure the appropriate redress.

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.