Colchester Borough Homes (CBH) manages thousands of council properties on behalf of Colchester City Council. Like all social landlords, CBH is legally required to keep its properties in good repair, be safe to live in, and free from hazards that could affect your health or wellbeing.
If you’ve reported a repair problem or complaint to Colchester Borough Homes and it has not been resolved within a reasonable time, you may have the right to claim both for the repairs themselves and for compensation.
Premier Legal Assist connects tenants with specialist housing disrepair solicitors who work on a no-win, no-fee basis, so there is no cost to you unless your claim is successful.
Find out if you are eligible to claim against Colchester Borough Homes for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair is when a property falls into an unsafe, unhealthy, or unsuitable condition because the landlord has failed to complete necessary repairs in a reasonable time. For tenants of CBH, this could include damp or mould that keeps returning, heating or hot water systems that fail during cold weather, faulty electrics or leaks that cause damage to walls, ceilings, or belongings.
You have the right to live in a property that is dry, warm, and structurally sound. If Colchester Borough Homes has failed to act after you reported a problem, you may be entitled to redress by making a no-win, no-fee claim for the repairs and financial compensation.
Our panel solicitors will handle the entire process for you, from assessing the strength of your claim to gathering evidence, arranging inspections, and taking legal action if needed – all on a no-win, no-fee basis.
The range of housing disrepair complaints commonly includes:
If you have reported any of these issues to CBH and they remain unresolved, then you may be eligible to claim. Disrepair can harm your health, damage your possessions, and disrupt your daily life, but legal action can help put it right.
I’m not sure if I have a claim against CBH, can you help?
Yes. If you’ve reported issues such as damp, leaks, heating failures, or unsafe electrics to CBH and they have not been repaired properly or in good time, you may have a valid claim. We can assess your situation for free.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make a complaint; you can complain directly to your landlord or refer it to the Housing Ombudsman yourself for free.
What is the process for making a housing disrepair claim against Colchester Borough Homes?
To get started, fill out our quick online form. One of our friendly advisers will call you for a free consultation. If your case looks suitable, we’ll refer you to a specialist housing law solicitor who will:
Everything is handled on a no-win, no-fee basis, so there is no up-front cost.
We work with experienced housing disrepair solicitors who know how to deal with social landlords and get results for tenants. With our help, you can:
Premier Legal Assist is a regulated claims management company. You can complain directly to your landlord or the Housing Ombudsman for free, but legal action through our network can result in faster, binding redress.
What will it cost me to make a housing disrepair claim against Colchester Borough Homes?
There is no upfront cost to start your claim. All claims are handled on a no-win, no-fee basis, which means you won't pay anything unless your case is successful. If your claim is successful, a success fee (usually around 25% of the compensation awarded) will be deducted from your final payout.
This arrangement will be clearly explained in writing before you agree to proceed. Please note that termination fees may apply if you decide to cancel the agreement with the law firm after the 14-day cooling-off period.
How long will it take to process my claim against Colchester Borough Homes?
If one of our panel of specialist housing lawyers takes on your case, they will explain the timeframes in detail to you. These vary depending on the type of disrepair, how long it has been ongoing, and how CBH responds once legal action begins. Your solicitor will provide an estimate after reviewing your case.
What sort of compensation could I be entitled to for my housing disrepair claim?
You may be entitled to compensation for:
If your case is eligible, your solicitor will explain the types of compensation available to you.
The Housing Ombudsman is a free, independent service that investigates complaints about social landlords such as CBH. You can approach them after completing CBH’s complaints process, and they may recommend repairs or compensation, but their decisions are not legally binding.
If you want a legally enforceable outcome, taking action through a solicitor is often the most effective option. Premier Legal Assist can put you in touch with a solicitor who will take this step for you on a no-win, no-fee basis.
If you live in a CBH rented property and have ongoing disrepair that has not been fixed, you have the right to take action. If your case is eligible, we can help you secure repairs and claim any compensation you are entitled to.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
