Compensation for Housing Disrepair Claims

Clarion Housing Group

What you need to know

  • Nearly 1 in 7 social homes in the UK are currently being rented at sub-standard conditions, often impacting the health and wellbeing of social housing tenants at risk. 

  • Housing associations, like Clarion Housing Group, have an obligation to ensure that tenants’ homes are kept safe and in a good state of repair, and that any issues reported to them are resolved in a timely manner.

  • If Clarion Housing Group has not fulfilled its obligations to you regarding the condition of your home, you have the right to ensure the repairs are carried out and may be eligible to make a ‘no- win, no-fee’ compensation claim.

Find out if you are eligible to claim against Clarion Housing Group for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

A housing complaint can be made for a range of disrepair issues; the severity of the issues will impact the extent of the housing disrepair claim that can be made.
 
Clarion Housing Group is one of the UK’s largest housing associations, based in London and manages social housing across 170 local authorities. As a tenant of any rented property from the local council or housing association, you have the right to live in a safe and well-maintained home. Your landlord has a legal responsibility to carry out repairs you have reported to them in a satisfactory and timely manner.
 
If you have complained to Clarion Housing Group about repairs and they have still not resolved the issue, get in touch with Premier Legal Assist (PLA) today.
 
Our panel of specialist housing disrepair solicitors are dedicated to clients, ensuring the best outcome is made available to you and support is given every step of the way.
 
If you are eligible to make a claim, your specialist lawyers will work on your behalf to ensure that Clarion Housing Group carries out any necessary repairs and will recover any compensation due.

Start your claim with Premier Legal Assist

The range of housing disrepair complaints commonly includes:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestation
  • Vermin infestation
  • Faulty plumbing, heating and broken boiler
  • Electrical faults
  • Broken doors and windows
  • Housing Ombudsman claims

If you have reported any of these repairs to Clarion Housing Group and they have not been completed in a timely manner, get in touch to see if you are eligible to make a ‘no-win, no-fee’ claim. 

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Clarion Housing Disrepair Claims FAQs

If you have any problems with your Clarion Housing Group property, such as internal or external damage or disrepair, and they have failed to put it right, you may have a claim.

You should contact Clarion Housing Group to make the repairs and if they ignore you, fail to fix the issue or the problem re-occurs, you can report them to the Housing Ombudsman for free, or get in touch with us for a free assessment.

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.

If have been suffering with mould, damp, or fungus in your rented property and your landlord has not responded to your complaints satisfactorily, you may have a claim. 

Fill in our claim form, and one of our specialist advisers will call you back for a free, no-obligation consultation to assess your case. 

If necessary, arrangements will be made for someone to visit your home to document and take pictures of any mould, damp, or fungus.

Details of your case will be passed on to our panel of specialist housing disrepair solicitors for a free legal assessment to establish if you are eligible to make a successful claim against your landlord.

If they believe you have a case, they will contact you directly to discuss your claim, and you can relax whilst your solicitor does the rest. It may be that your landlord promptly carries out the necessary repairs, but in some cases, the claim may need to go to Court, and your solicitor will keep you up-to-date and informed throughout the process.

We do not charge for assessing your case against Clarion Housing Group. You only pay when your case is successful, and the cost will be deducted from any compensation you receive; typically, this is 25% of your total compensation.

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you end the agreement with your solicitor outside of the 14-day cancellation period.

We do not charge for assessing your case against Clarion Housing Group. You only pay when your case is successful, and the cost will be deducted from any compensation you receive; typically, this is 25% of your total compensation.

Full details of fees will be disclosed in the paperwork you receive from the law firm handling your case. Termination fees may apply if you  end the agreement with your solicitor outside of the 14-day cancellation period.

 

Each case is unique, and the exact duration of the claim depends on a number of factors, including:

  • the severity of the disrepair
  • what and how much supporting evidence is required
  • whether the claim has to go to Court

We cannot provide an exact timeline, but if they take your case on, your  solicitor will keep you updated and informed throughout the process. 

The amount you can claim depends on how the housing disrepair issues have affected your living conditions. Common types of compensation for these claims include:

  • Areas of your home being unsafe or unusable due to the disrepair
  • Personal belongings damaged by the disrepair eg due to mould or damp
  • Emotional distress and inconvenience
  • Any health issues or reasonable medical costs linked to the disrepair

Each case is assessed individually based on the extent and impact of the damage. If they pursue a claim on your behalf, your solicitor will be able to provide more information.

The Housing Ombudsman is an independent service that resolves disputes between tenants and their housing providers, including housing associations such as Clarion Housing Group. It offers a free, impartial alternative to going to Court.

Before submitting a complaint, you must first attempt to resolve the matter directly with your landlord. If that doesn't work, you can provide the Ombudsman with evidence such as emails, reports, and photographs. They may mediate or investigate, ultimately offering a recommendation. While these decisions aren't legally binding, landlords are generally expected to follow them.

You can also seek legal support during this process to ensure your case is represented effectively.

Get in touch with Premier Legal Assist today

If you think you have a housing disrepair claim against Clarion Housing Group and would like to speak to our team of specialist advisers, start your claim by filling in our online claim form and we will get back to you for a no-obligation consultation. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.