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Compensation for Housing Disrepair Claims

Berneslai Homes

What you need to know

  • Berneslai Homes manages around 18,000 properties on behalf of Barnsley Council. As a social housing provider, it is legally responsible for maintaining the condition of its homes and ensuring they are safe, secure, and fit to live in.

  • If you’ve reported repair issues to Berneslai Homes – such as damp, mould, electrical and heating failures, or leaks – and they’ve failed to fix them within a reasonable timeframe, you may be entitled to compensation.

  • Premier Legal Assist is a regulated claims management company. We connect tenants to specialist housing disrepair solicitors who handle claims against landlords like Berneslai Homes. Claims are run on a no-win, no-fee basis, so you don’t pay unless your case is successful.

Find out if you’re eligible to claim against Berneslai Homes for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

What Counts as Housing Disrepair?

Housing disrepair is when your landlord neglects essential repairs, leading to unsafe or unhealthy living conditions. Berneslai Homes is legally required to keep their homes in a good state of repair, including the structure, heating, electrics, plumbing, and communal areas.

If you've reported problems and Berneslai Homes failed to act, you could be entitled to urgent repairs and financial compensation.

We work with solicitors who specialise in taking legal action against social landlords like Berneslai Homes. If your claim is accepted, your solicitor will handle the entire process, from inspections and evidence gathering to pursuing compensation and compelling repairs through the courts.

Start your claim with Premier Legal Assist

Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats and mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

While Berneslai Homes states that it aims to deliver high standards of maintenance, tenants have raised concerns about delays in repair responses and poor communication. If your home remains in disrepair despite repeated reports, legal action may be the best option.

Berneslai Homes Disrepair Claims FAQs

Yes. If you've reported repair problems to Berneslai Homes and they've not been fixed in a reasonable timeframe, you may be entitled to claim. Common issues include damp, broken heating, electrical hazards, or leaks.

Premier Legal Assist connects tenants to expert housing disrepair solicitors. You can also complain directly to Berneslai Homes or escalate to the Housing Ombudsman, but legal action often achieves faster and enforceable results.

It starts with a short online form describing the problems in your home.

We’ll follow up with a free consultation to ask about:

  • What issues you've reported, and when
  • How Berneslai Homes responded (or didn’t)
  • The impact on your health, comfort or property

If your case qualifies, you’ll be referred to a solicitor who’ll take over everything, from arranging inspections to forcing repairs and claiming compensation, all on a no-win, no-fee basis.

We support tenants whose repair requests have been ignored or delayed. We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:

  • Understand how Berneslai Homes operates
  • Are experts in housing disrepair law
  • Know how to push for quick action and fair compensation

Premier Legal Assist is a claims management company. While you can complain directly to Berneslai Homes or the Housing Ombudsman, taking legal action through our panel of ‘no win, no-fee’ solicitors often leads to more efficient results.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

If your solicitor takes on your case, they will provide an estimated timeframe. The timeline varies depending on the:

  • Severity of the disrepair
  • Cooperation of Berneslai Homes
  • Whether legal proceedings are necessary

Once your housing lawyer takes the case, they’ll give you an estimate and keep you informed throughout.

If your solicitor takes on your case, they will advise you about the value of your claim. Compensation depends on how the disrepair has affected your daily life. You may be able to claim for:

  • Loss of use of parts of your home
  • Health problems (e.g., breathing issues from mould)
  • Damage to belongings
  • Inconvenience, stress or disruption

Your solicitor will assess your case and work to secure the maximum amount you’re owed. 

The Housing Ombudsman is an independent body that handles complaints against social landlords like Berneslai Homes. You can escalate complaints to them after going through the landlord’s internal complaints process.

The Ombudsman's powers are limited, however, and while they can recommend repairs or compensation, they cannot enforce legal action. Solicitors, on the other hand, can take your case to court, forcing the landlord to act and awarding legally binding compensation.

Premier Legal Assist connects tenants to solicitors who can take real legal action on a no-win, no-fee basis.

Get in touch with Premier Legal Assist today

If you’re a Berneslai Homes tenant living in poor conditions, don’t wait for things to get worse. We’re here to help you take the next step toward repairs, justice, and compensation.

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.